Retail & Administration Assistant

TJM 4x4; Canberra; On-site; AUD 45,000 - 55,000; Full time

Job summary

TJM Canberra is looking for a positive and motivated Retail & Administration Assistant to join our Fyshwick team. This varied role blends customer service with administration, stock support and order processing to help keep our showroom and back-office operations running smoothly.

You will work across the showroom and administration side, assisting customers, the sales team and workshop, with opportunities to grow into purchasing, stock control, logistics and broader business administration as

Qualifications

• Experience in retail, hospitality, reception, customer service or stock control would be beneficial, but not essential.
• Attitude, reliability, communication skills and willingness to learn are important.

Responsibilities

• Welcoming customers into the showroom and providing friendly assistance.
• Answering telephone calls, responding to emails and handling customer enquiries.
• Assisting customers with retail purchases and product information.
• Processing customer orders, payments and associated paperwork.
• Completing general administration, data entry, filing and record management.
• Assisting with purchasing, supplier orders and order follow-ups.
• Receiving, checking, labelling and recording incoming stock.
• Helping maintain accurate stock records and assisting with stocktakes.
• Liaising with customers, suppliers, sales staff and the workshop team.
• Keeping the showroom, counter and administration areas organised and professionally presented.
• Providing general support wherever it is needed across the business.

Skills

Customer service

Communication skills

Attention to detail

Organisation

Job description

Love variety? Love people? Ready to grow?

Are you friendly, organised and looking for a role where no two days are exactly the same?

TJM Canberra is looking for a positive and motivated Retail & Administration Assistant to become an important part of our Fyshwick team.

This is a varied, customer-focused position combining retail assistance, administration, ordering, stock support and general day-to-day coordination. You will be one of the friendly faces of our business, helping customers while also keeping things organised behind the scenes.

You do not need to be a 4WD expert. We are looking for someone with the right attitude, strong people skills, attention to detail and a genuine willingness to learn.

About the role

This is not a position where you will be stuck doing the same task all day.

You will work across the retail showroom and administration side of the business, supporting our customers, sales team, workshop and management.

Your day may include:

• Welcoming customers into the showroom and providing friendly assistance

• Answering telephone calls, responding to emails and handling customer enquiries

• Assisting customers with retail purchases and product information

• Processing customer orders, payments and associated paperwork

• Completing general administration, data entry, filing and record management

• Assisting with purchasing, supplier orders and order follow-ups

• Receiving, checking, labelling and recording incoming stock

• Helping maintain accurate stock records and assisting with stocktakes

• Liaising with customers, suppliers, sales staff and the workshop team

• Keeping the showroom, counter and administration areas organised and professionally presented

• Providing general support wherever it is needed across the business

As your skills and confidence grow, there will be opportunities to take on greater responsibility in areas such as purchasing, stock control, logistics, sales coordination and broader business administration.

About you

We are looking for someone who:

• Is friendly, confident and enjoys helping people

• Communicates professionally in person, over the telephone and by email

• Has a warm and approachable manner

• Takes pride in representing the business professionally

• Is organised and has strong attention to detail

• Can manage several tasks while following each one through

• Is reliable, punctual and willing to take responsibility

• Has a positive attitude and contributes to a supportive team environment

• Is comfortable learning computer systems and administrative processes

• Is proactive and looks for ways to help rather than waiting to be asked

• Wants a stable role with genuine opportunity for development

• Is willing to learn about TJM products and the 4WD industry

Experience in retail, hospitality, reception, customer service, administration or stock control would be beneficial, but it is not essential.

Your attitude, reliability, communication skills and willingness to learn will be equally important.

This opportunity could suit you if you are:

• A retail assistant looking to gain more administration experience

• An administration assistant who enjoys working with customers

• Working in hospitality and ready to move into a varied retail and office-based role

• Returning to the workforce and looking for a supportive environment

• Looking to begin or develop a long-term career with room to grow

• Interested in the automotive or 4WD industry but have not previously worked in it

What we offer

• A varied role combining people, products and administration

• Hands-on training and ongoing support

• A friendly and supportive team environment

• The opportunity to learn about quality 4WD products and vehicle accessories

• Genuine opportunity to develop the role and take on more responsibility

• Exposure to retail sales, purchasing, stock control, logistics and administration

• A position within an established, locally owned Canberra business

• A workplace where your contribution will be noticed and valued