Restoration Technician

Marble Group; Gold Coast City; On-site; AUD 60,000 - 90,000; Full time

Job summary

Marble Group on the Gold Coast is seeking a Restoration Technician to manage residential insurance restoration across water, fire, and mould damage. You will work largely in the field with backing from a skilled internal team.

Responsibilities include assessing properties, performing water extraction, structural drying and mould remediation, monitoring equipment, and preparing detailed reports. You will liaise with homeowners, insurers and Case Managers, manage daily workload, and ensure work

Qualifications

• Essential: prior restoration technician experience in insurance restoration.
• IICRC WRT/ASD certifications highly valued.
• Strong knowledge of water damage restoration and moisture monitoring.
• Ability to work independently and manage workload.
• Excellent communication with homeowners.
• Strong reporting and documentation skills.
• Current driver's license.

Responsibilities

• Attend residential properties to assess water, fire, mould and other damage.
• Carry out water extraction, structural drying, mould remediation and general restoration works.
• Set up, monitor and remove drying equipment.
• Conduct moisture readings and document drying progress.
• Prepare detailed reports, photos and job documentation.
• Liaise with homeowners, insurance stakeholders and internal Case Managers.
• Manage daily workload and coordinate site attendance with scheduling team.
• Ensure all restoration works are completed safely and in accordance with industry standards.

Skills

Restoration experience

Independent worker

Strong communication

Documentation skills

Driver's license

Job description

As the Restoration Technician for the Gold Coast region, you will be responsible for managing and carrying out restoration works across a variety of residential insurance claims.

You will largely operate independently in the field, with the support of an established internal team who will assist with job coordination, scheduling and administration.

Your responsibilities will include:

Attending residential properties to assess water, fire, mould and other damage.

Carrying out water extraction, structural drying, mould remediation and general restoration works.

Setting up, monitoring and removing drying equipment.

Conducting moisture readings and documenting drying progress.

Liaising with homeowners, insurance stakeholders and internal Case Managers.

Managing your daily workload and coordinating site attendance with the scheduling team.

Ensuring all restoration works are completed safely and in accordance with industry standards.

The Role

• Attending residential properties to assess water, fire, mould and other damage.

• Carrying out water extraction, structural drying, mould remediation and general restoration works.

• Setting up, monitoring and removing drying equipment.

• Conducting moisture readings and documenting drying progress.

• Preparing detailed reports, photos and job documentation.

• Liaising with homeowners, insurance stakeholders and internal Case Managers.

• Managing your daily workload and coordinating site attendance with the scheduling team.

• Ensuring all restoration works are completed safely and in accordance with industry standards.

About You

• Previous experience as a Restoration Technician within the insurance restoration industry - essential.

• IICRC certifications highly regarded, particularly WRT and ASD.

• Strong knowledge of water damage restoration, structural drying and moisture monitoring.

• Confidence working independently and managing your own workload.

• Excellent communication skills and a professional approach when dealing with homeowners.

• Strong reporting and documentation skills.

• A current driver's licence.

What's on Offer?

• Autonomy to take ownership of the Gold Coast region.

• Established insurance builder with a dedicated internal restoration division.

• Consistent pipeline of insurance restoration work.

• Support from experienced Case Managers and Schedulers.

• Opportunity to work independently without being responsible for all the back-end administration.

• Competitive salary package based on experience.

• Long-term stability and career development opportunities.

In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment. This equates to 21 lives enhanced every day!