Restoration Scheduler

Marble Group; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Marble Group in Brisbane is seeking an experienced Restoration Scheduler to join the Internal Restoration Team. This full-time role focuses on coordinating and scheduling restoration works, with no case management duties.

You will work with restoration technicians and internal stakeholders to ensure efficient bookings and optimal resource allocation, while maintaining accurate records and delivering strong customer service.

Qualifications

• Experience scheduling restoration technicians within the restoration industry (essential).
• Strong understanding of restoration workflows and time-sensitive claims.
• Excellent organisational and time management skills.

Responsibilities

• Schedule restoration technicians across water, fire, mould and other restoration claims.
• Coordinate appointments with customers and technicians.
• Manage daily schedules and adjust as priorities change.
• Monitor technician availability and job progress.
• Liaise with internal teams to meet timeframes.
• Maintain accurate job records in the system.
• Provide high level of customer service throughout scheduling.

Skills

Restoration scheduling

Customer service

Time management

Tools

Restoration software

Insurance industry software

Job description

Restoration Scheduler | Internal Restoration Team
Brisbane | Full-Time

Are you an experienced Restoration Scheduler looking for your next opportunity with a well-established insurance builder?

My client is a leading insurance building company with a dedicated in-house restoration division. Due to continued growth, they're looking to add an experienced Restoration Scheduler to their Brisbane team.

This role sits within a specialised scheduling team, working alongside dedicated Restoration Case Managers. Unlike many restoration admin positions, this role is purely focused on coordinating and scheduling restoration works - no case management responsibilities.

The Role

Working closely with restoration technicians and internal stakeholders, you'll be responsible for ensuring jobs are booked efficiently and resources are allocated effectively.

Your responsibilities will include:

• Scheduling restoration technicians across a range of water, fire, mould and other restoration claims
• Coordinating appointments with customers and technicians
• Managing daily schedules and making adjustments as priorities change
• Monitoring technician availability and job progress
• Liaising with internal teams to ensure works are completed within required timeframes
• Maintaining accurate job records within the system
• Providing a high level of customer service throughout the scheduling process

What's on Offer

• Join a growing internal restoration division within a reputable insurance builder
• Brisbane office location
• Supportive team environment with dedicated Case Managers handling claim administration
• Stable, full-time position with long-term career opportunities
• Competitive salary package based on experience

About You

To be successful in this role, you'll have:

• Previous experience scheduling restoration technicians within the restoration industry (essential)
• A strong understanding of restoration workflows and time-sensitive claims
• Excellent organisational and time management skills
• The ability to prioritise and juggle multiple jobs simultaneously
• Strong communication skills and a customer-first approach
• Experience using restoration or insurance industry software will be highly regarded

In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment. This equates to 21 lives enhanced every day!