Restoration Project Coordinator

Ethos Building; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ethos Building delivers trusted building and restoration services across Victoria, specialising in insurance-related make-safe, repairs and restoration. The Repair Coordinator role manages a portfolio of repair projects, coordinates logistics and scheduling, and oversees trades from start to finish while maintaining safety and quality standards.

The candidate will support estimating activities, report progress weekly, and ensure strong client relationships with a focus on timely delivery within

Qualifications

• Prior desktop supervision/repair coordination experience with insurance work considered highly advantageous.
• Excellent time management skills with attention to detail.
• Proven ability to prioritise work and meet deadlines.
• The ability to communicate effectively, multitask and problem solve.
• High level of customer service focus with outstanding relationship management skills.
• A commitment to safety with a knowledge of Health & Safety policies and procedures, company policies and industry standards.

Responsibilities

• Manage and supervise a portfolio of building repair, restoration and make safe projects.
• Coordinate all logistical requirements including the issuing of PO's and sales / invoice forecasting.
• Proactively carrying out advance scheduling, managing forecasted work activities and ensuring project completion is within set budgets and timelines.
• Manage works & trades from make safe through to completion, whilst also overseeing trade workflow, capacity, quality and delivery timeframe.
• Updating and reporting weekly to the National Services Manager regarding your allocated projects.
• Support the desktop estimating team in completing desktop and virtual assessment quotes during high volume events.
• Manage client expectations, ensuring a high level customer experience by building strong customer relationships & periodic updates.
• Maintaining all necessary WHS audits, risk assessments and carrying out risk mitigation procedures.
• Preparation of SWMS and Site Safety Works as required.
• Support & backup restoration repair works as required
• Partake in afterhours make safe team roster.

Skills

Desktop supervision

Time management

Prioritisation

Communication

Customer service

Safety awareness

Job description

Ethos Building delivers trusted building and restoration services across Victoria, specialising in insurance-related make-safe, repairs and restoration. The Repair Coordinator role manages a portfolio of repair projects, coordinates logistics and scheduling, and oversees trades from start to finish while maintaining safety and quality standards.

The candidate will support estimating activities, report progress weekly, and ensure strong client relationships with a focus on timely delivery within