Restaurant Development Specialist

Wing Shack; Brighton; On-site; AUD 86,000 - 100,000; Full time

Job summary

Wing Shack is hiring a Restaurant Development Specialist in Brighton. You will partner with the Operations Manager to grow store sales, recruit talent, and deliver outstanding hospitality while developing leadership skills to become an GM in the Wing Shack family.

You’ll train, coach, and empower team members, lead high-energy operations across locations, and drive community-focused initiatives to boost guest experiences and business outcomes.

Qualifications

• Experience in kitchen operations and hospitality settings.
• Strong communication and collaboration abilities.
• Proven people development and leadership experience.

Responsibilities

• Operations Mastery: understand daily flow across multiple locations to keep concepts thriving.
• People Mastery & Development: coach, train, and develop teams for performance and culture.
• Mentorship: both mentor and be mentored by Operations and General Managers.
• Career Advancement: grow into larger leadership roles within Wing Shack.
• Business Operations & Decision Making: apply giving a Sh*t principles across the business.
• Marketing & Community Connection: build community ties to grow the business.
• Problem Solving & Critical Thinking: think on your feet to improve efficiency.
• Community Impact: support community initiatives and events.

Skills

Team Lead Experience

Leadership

Kitchen operations

Food safety

Hospitality

People development

Inventory management

Communication

Shift management

Customer focus

Performance flags

Job description

At Wing Shack , we bring the heat — in our kitchens, our service, and the way we grow our people.

Here’s the thing: we don’t just create great food; we create opportunities.

Whether you’re looking to start your first restaurant job or grow into leadership, you’ll find room to learn, advance, and thrive. We promote from within, cheer loud for each other, and believe success tastes best when everyone gets a bite.

When you join Wing Shack, you’re joining a group that:

• Comes in hot every day — with passion, energy, and pride in what we do. We have a team that Gives a S**t.
• Grows together — from entry-level roles to management, your potential is our favorite ingredient.
• Keep it real — we work hard, have fun, and don’t take ourselves too seriously.
• Celebrates flavor and people — because great teams, like great food, are all about the perfect mix.

In Case You Are Wondering --Our Brands -- Same Passion, Different Flavor, Lots of Opportunity

Wing Shack

Where flavor takes flight. Known for our legendary wings, scratch-made sauces, home made ranch, and team energy that’s off the charts. Work here and you’ll learn the art of fast-paced fun — and how to handle heat like a pro.

Ready to Turn Up the Heat?

If you’re hungry for more than just a paycheck — if you want a career that challenges you, rewards you, and lets you grow at full speed — you’ve come to the right place.

Join Wing Shack. Let’s make something spicy together.

About the role

As a Restaurant Development Specialist, you won’t just be learning the ropes—you’ll be jumping right into the heart of the action. You’ll work side‑by‑side with your Operations Manager to grow store sales, build genuine connections with guests, and gain the confidence to run your own high-energy, community-driven restaurant. You'll help recruit amazing talent, inspire your team, deliver exceptional hospitality to the guests, and develop the leadership skills that will set you up to become an incredible General Manager in the Wing Shack family.

Our Restaurant Development Specialist is a culture-builder, a motivator, and a steady hand when the store manager is away. You’ll bring fun, positivity, and passion to the team every day—while helping train, support, and empower every Team Member to create those signature Wing Shack experiences our guests love.

If you're excited to grow, eager to lead, and ready to make an impact in a company that truly values people and community, then Wing Shack is ready for you.

What you'll do

• Operations Mastery
  Get behind the scenes at multiple locations and learn exactly why our restaurants run like well‑oiled, good‑vibes‑only machines. You’ll build a rock‑solid understanding of the daily flow that keeps our concepts thriving.
• People Mastery & Development
  Work side‑by‑side with seasoned CHG leaders who know how to bring out the best in people. Through coaching, training, and real development opportunities, you’ll level up both personally and professionally every store you work in to build onto the culture we create.
• Mentorship (Both Ways!)
  You’ll be mentored by powerhouse Operations Managers and General Managers who know how to build successful restaurants—and you’ll step into the mentor role yourself. It’s a full‑circle experience that grows leaders from every angle.
• Career Advancement
  This Restaurant Development Specialist role is your springboard into bigger things. With a clear growth path and plenty of room to shine, you’ll be set up for future leadership opportunities within Wing Shack.
• Business Operations & Decision Making
  Learn how “Giving a Sh*t” (G.A.S.) shows up in every corner of our business—from the way we treat guests to the way we support our teams. It’s our not‑so‑secret ingredient for success.
• Marketing & Community Connection
  Discover how to grow your business by building authentic ties within the community. You’ll help make your location a neighborhood favorite through creativity, connection, and good old‑fashioned hustle.
• Problem Solving & Critical Thinking
  Think on your feet, get scrappy, and find smarter ways to do things. You’ll sharpen your instincts and learn how to improve efficiencies in real time. Ability to handle high‑volume times, while staying calm, cool, and effectively leading the team.
• Community Impact
  Be part of a group that doesn’t just talk about giving back—we actually do it. You’ll have a hand in initiatives that help support and strengthen the communities we serve. Community events and activations are key for this role as well as company success.

Qualifications

• 2+ years as a Team Lead or 1+ year as a Senior Team Lead/ Assistant General Manager
• Must be 21+ years of age
• Experience needed: kitchen operations, safe food handling, efficient workplace practices, hospitality‑focused customer service, people development, and inventory management.
• Excellent communication and collaboration skills with the ability to build and maintain relationships with internal and external stakeholders.
• Strong management skills with the ability to run a shift effectively as the lead.
• Ability to create positive guest interactions, have high energy in the kitchen and dining rooms, and create lifelong guests for our brand.
• Not currently on any performance improvement or coaching plan (if internal).

Physical Requirements

• Ability to work in a fast‑paced, dynamic environment and adapt to changing priorities/ deadlines.
• Ability to travel to multiple stores and locations.
• Ability to multitask and attention to detail.
• Standing and Walking:
• Prolonged periods of standing and walking are essential. Expect employees to be on their feet for extended shifts.
• Ability to navigate in a fast‑paced environment.
• Lifting and Carrying:
• Ability to lift and carry moderate to heavy weights. This includes trays of food, dishes, supplies, and potentially cases of beverages or ingredients.
• Must be able to lift and carry up to 25 pounds frequently and up to 50 pounds occasionally
• Bending and Stooping:
• Frequent bending, stooping, and reaching are required for tasks like retrieving items, cleaning, and serving.
• Hand and Arm Dexterity:
• Fine motor skills are necessary for handling utensils, preparing food, and operating equipment.
• Ability to grasp, grip, and manipulate objects.
• Reaching:
• Reaching above shoulders, and reaching low to the ground.
• Environmental Tolerance:
• Ability to work in varying temperatures, including hot kitchens and cold storage areas.
• Tolerance for exposure to cleaning chemicals and food allergens.
• Ability to work in noisy kitchen and dining room environments.

The pay range for this role is:

60,000 - 70,000 USD per year (Wing Shack Brighton)