Resource Industries Support Representative

Sime Motors; Rockhampton Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Hastings Deering (Australia) Ltd is seeking an on-site customer service specialist to support a major mining client in the Bowen Basin. This permanent, full-time role welcomes candidates based in Rockhampton, Mackay or Emerald.

You will build relationships with maintenance, production and engineering teams, promote safety, and drive reliability-focused processes to maximise fleet performance and customer satisfaction.

Qualifications

• Trade Qualified.
• Demonstrated customer management experience within the mining industry.
• Experience in mining, mining services or heavy earthmoving industries.
• Strong commitment to Safety and continuous Improvement.
• Proactive approach to sourcing solutions.
• Positive attitude to developing the business through a team approach.

Responsibilities

• Promote and adhere to all safety requirements on site and within the workplace.
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc).
• Promote consistency by being a centralized point of contact.
• Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training.
• Create, implement and execute sales and account strategies.
• Maintain and increase our market share of parts and service.
• Communicate and manage challenges affecting fleet performance and satisfaction.

Job description

Company : Hastings Deering (Australia) Ltd

About the Role

This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company located within the Bowen Basin region. This is a permanent, fulltime position where we are open to candidates based in Rockhampton, Mackay or Emerald.

Reporting to our Resource Industries Support Manager

Your responsibilities will include:

• Promote and adhere to all safety requirements on site and within the workplace
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
• Promote consistency by being a centralized point of contact
• Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training
• Create, implement and execute sales and account strategies
• Maintain and increase our market share of parts and service
• Communicate and manage challenges effecting fleet performance and satisfaction
• Manage, document and resolve customer issues and enquires

About You

• Trade Qualified
• Demonstrated customer management experience within the mining industry
• Experience in mining, mining services or heavy earthmoving industries
• Strong commitment to Safety and continuous Improvement
• Proactive approach to sourcing solutions
• Positive attitude to developing the business through a team approach