Mining Fleet Support & Reliability Specialist

Hastings Deering; Rockhampton Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Hastings Deering (Australia) Ltd is seeking a Customer Service & On-site Support professional to work with a major mining client in the Bowen Basin. This full-time role is based on-site and supports Rockhampton, Mackay or Emerald regions.

The role emphasizes safety, relationship development with maintenance, production and engineering stakeholders, and driving reliability and service delivery for fleet optimization.

Qualifications

• Trade-qualified with proven customer management experience in mining.
• Experience in mining, mining services or heavy earthmoving environments.
• Strong commitment to safety and continuous improvement.
• Proactive in sourcing solutions and team-based business development.

Responsibilities

• Promote and adhere to safety requirements on site and in the workplace.
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering).
• Act as a centralized point of contact to ensure consistency.
• Maximise fleet performance through reliability processes and training.
• Create and execute sales and account strategies.
• Maintain and grow market share of parts and service.
• Communicate and resolve customer issues and enquiries.

Skills

Customer management

Mining industry experience

Safety compliance

Problem solving

Team collaboration

Education

Trade qualification

Job description

Hastings Deering (Australia) Ltd is seeking a Customer Service & On-site Support professional to work with a major mining client in the Bowen Basin. This full-time role is based on-site and supports Rockhampton, Mackay or Emerald regions.

The role emphasizes safety, relationship development with maintenance, production and engineering stakeholders, and driving reliability and service delivery for fleet optimization.