Resource Industries Support Representative

Hastings Deering; Rockhampton Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Hastings Deering (Australia) Ltd is seeking a Customer Service & On-site Support professional to work with a major mining client in the Bowen Basin. This full-time role is based on-site and supports Rockhampton, Mackay or Emerald regions.

The role emphasizes safety, relationship development with maintenance, production and engineering stakeholders, and driving reliability and service delivery for fleet optimization.

Qualifications

• Trade-qualified with proven customer management experience in mining.
• Experience in mining, mining services or heavy earthmoving environments.
• Strong commitment to safety and continuous improvement.
• Proactive in sourcing solutions and team-based business development.

Responsibilities

• Promote and adhere to safety requirements on site and in the workplace.
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering).
• Act as a centralized point of contact to ensure consistency.
• Maximise fleet performance through reliability processes and training.
• Create and execute sales and account strategies.
• Maintain and grow market share of parts and service.
• Communicate and resolve customer issues and enquiries.

Skills

Customer management

Mining industry experience

Safety compliance

Problem solving

Team collaboration

Education

Trade qualification

Job description

Company : Hastings Deering (Australia) Ltd

About the Role

This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company located within the Bowen Basin region. This is a permanent, fulltime position where we are open to candidates based in Rockhampton, Mackay or Emerald.

Reporting to our Resource Industries Support Manager

Your responsibilities will include:

• Promote and adhere to all safety requirements on site and within the workplace
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
• Promote consistency by being a centralized point of contact
• Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training
• Create, implement and execute sales and account strategies
• Maintain and increase our market share of parts and service
• Communicate and manage challenges effecting fleet performance and satisfaction
• Manage, document and resolve customer issues and enquires

About You

• Trade Qualified
• Demonstrated customer management experience within the mining industry
• Experience in mining, mining services or heavy earthmoving industries
• Strong commitment to Safety and continuous Improvement
• Proactive approach to sourcing solutions
• Positive attitude to developing the business through a team approach