Resource Coordinator

Silverchain; City Of Stirling; Hybrid; AUD 45,000 - 64,000; Full time

Benefits offered by this job

Annual Leave 4 weeks + purchase option

Superannuation / leave loading

Parental leave provisions

Retail discounts & health insurance

Social activities & education support

Referral scheme

Job summary

Silverchain is seeking a Resource Coordinator in Osborne Park, Western Australia, to roster direct care providers and optimise service delivery. The full-time role begins with 6–8 weeks office-based training, then a hybrid schedule with two office days per week and remaining days from home.

You will analyse provider availability, manage timesheets, and support continuous improvement while keeping data accurate and reporting timely.

Qualifications

• Previous rostering/scheduling experience is essential.
• Flexible to work varied rosters and travel to other offices.
• Excellent written and verbal communication and interpersonal skills.
• Ability to autonomously manage time and workload.
• Empathetic approach to clients and providers scheduling issues.

Responsibilities

• Schedule and roster direct care providers to ensure quality service.
• Analyse provider availability and rounds for efficient resource use.
• Monitor and action notifications from providers.
• Maintain data integrity in management systems for rostering and compliance.
• Process planned and unplanned leave including holidays.
• Verify discrepancies in timesheets and authorisations.
• Provide administration support to the Line Manager and team.
• Support continuous improvement of business processes.
• Prepare and present reporting as required.

Skills

Rostering/Scheduling

Communication skills

Time management

Empathy

Computer literacy

Job description

Resource Coordinator

We have an exciting opportunity for an experienced Scheduler to join our Resource Coordinator team in Osborne Park. This is a 6 month fixed term contract/secondment opportunity.

In this role, you will be responsible for efficient rostering of our direct care providers to ensure continuous high-quality service reaches all our valued clients. Reporting directly to the Resource Coordinator Team Leader, you will maintain open lines of communication with your immediate team and stakeholders to stay up-to-date on resource allocation and how it impacts service delivery

The Role

This full time role will work 6am – 2pm, Monday to Friday. There will be a training period of 6 - 8 weeks, all office based. Following the training period, you will work in the office two days per week and the others from home.

Key tasks include but not limited to:

• Schedule and roster direct care providers and balance rosters to ensure quality service provision to clients.
• Analyse provider availability and rounds allocated to ensure most efficient use of resources.
• Monitor, manage and action notifications received from providers.
• Maintain the integrity of data within management systems to ensure accurate rostering and to achieve contractual and accreditation compliance.
• Process planned and unplanned leave including holiday period leave.
• Verify and follow-up discrepancies in direct care providers' timesheets as well as authorisation
• Provide administration support to the Line Manager and team as delegated.
• Support and implement continuous improvement of business processes.
• Reporting

What we're offering

• $39.55 per hour + super
• 17.5% annual leave loading and excess leave cash out options
• 4 weeks Annual Leave per year, with ability to purchase up to 4 weeks additional leave per year.
• Paid parental leave provisions.
• Discounts from several retailers, health insurance & fitness providers etc. incl. HBF, Medibank and NIB.
• Social club discounts - cheaper tickets to events & attractions incl. theatre shows, Zoo, Aqwa, Scitech, Adventure World and more
• Several recognition and education support programs available.
• Referral Scheme – receive $250 e-voucher, for each friend or family member you refer, who commences work with Silverchain.

What we're looking for

The ideal candidate for this position has excellent computer literacy skills, outstanding communication skills (written and verbal) and has a strong eye for detail. You will also meet the following criteria:

• Previous experience in a rostering/scheduling position is essential to this role
• Flexible to work varied roster within operating hours and willingness to travel other offices in Perth metro region
• Excellent communication (written, verbal & listening) and interpersonal skills
• Ability to autonomously manage time and organise workload
• An empathetic approach to dealing with the sensitivities of clients and providers scheduling issues

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not-for-profit organisation, our ambition is to create a better home care system for all Australians and we develop innovative models of care to set the industry benchmark.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic background