Resource Co-ordinator

SilverChain; Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 (tax‑免費

Discounts on everyday purchases

Orientation and training

Health and wellbeing resources

WFH opportunities

Job summary

Silverchain is seeking an organised administration professional in Melbourne to schedule Allied Health staff and manage client allocations, ensuring timely delivery with clinicians.

You will handle service changes, cancellations, rescheduling, and keep stakeholders informed with accurate records and updates. The role emphasizes autonomy, attention to detail, and strong communication in a health setting.

Qualifications

• Excellent interpersonal and communication skills, including written and verbal.
• Strong problem-solving abilities with attention to detail.
• Ability to thrive in a fast-paced environment, autonomous or collaborative.
• Background in client services, administration, or business support, ideally in health, aged care, or community settings.
• High level computer skills.
• Skilled in managing sensitive scheduling needs.
• Exceptional time management and organisational skills.

Responsibilities

• Schedule and roster Allied Health staff– arranging timely delivery with for clients with our clinicians
• Analyse provider availability and client allocations to ensure the most efficient use of rescresources
• Handle service changes, including cancellations, rescheduling, on-hold requests, and no-shows.
• Keep stakeholders informed by documenting and communicating service variations.
• Support audits and compliance by reporting issues and resolving invoice discrepancies.
• Maintain accurate client records and database updates.
• Respond to enquiries and provide progress updates.

Skills

Interpersonal skills

Written & verbal communication

Problem solving

Attention to detail

Autonomous work

Team collaboration

Scheduling know-how

Tools

Computer skills

Job description

What’s on offer

• Full-time permanent position, based at Keswick or Park Holme potential WFH options.
• Monday to Friday rostered hours between: 7am – 5pm shifts (no weekend work!)
• Competitive hourly rate + super.
• Up to $18,550 tax-free salary packaging options.
• Everyday discounts, including discounted vouchers for Coles, Woolworths, Amazon, Myer, The Good Guys and more.
• Extensive orientation and on-the-job training.
• Comprehensive health and wellbeing resources and support.

What we’re looking for

• Excellent interpersonal and communication skills, including written and verbal.
• Strong problem-solving and decision-making abilities with attention to detail.
• Ability to thrive in a fast-paced environment, working autonomously or collaboratively.
• Background in client services, administration, or business support, ideally within health, aged care, or community settings.
• High level computer skills.
• Skilled in managing sensitive scheduling needs.
• Exceptional time management and organisational skills.

The role

• Schedule and roster our Allied Health staff– arranging timely delivery with for clients with our clinicians
• Analyse provider availability and client allocations to ensure the most efficient use of rescresources
• Handle service changes, including cancellations, rescheduling, on-hold requests, and no-shows.
• Keep stakeholders informed by documenting and communicating service variations.
• Support audits and compliance by reporting issues and resolving invoice discrepancies.
• Maintain accurate client records and database updates.
• Respond to enquiries and provide progress updates.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not-for-profit organisation, our ambition is to create a better home care system for all Australians, and we develop innovative models of care to set the industry benchmark.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.