Resort IT Technician

Palmer Coolum Resort; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Palmer Coolum Resort is seeking a skilled IT Support Officer to provide timely Tier 1 and 2 technical support across desktop and AV platforms at our on-site resort in Queensland. You will diagnose and resolve IT issues, manage assets, and support teaching spaces and conference facilities during the pre-opening phase.

Join a dedicated team delivering exceptional customer service, strong problem-solving, and clear communication to diverse users across hospitality environments as operations ramp up

Qualifications

• Relevant IT qualification or equivalent experience.
• Understanding of IT and data security principles.
• Experience supporting mobile devices and mobile technologies.
• Strong customer service skills in an IT service environment.
• Excellent written and verbal communication; ability to document processes.
• Good problem-solving, prioritisation and organisation under pressure.

Responsibilities

• Provide Tier 1 and 2 support for desktop and AV issues across the resort.
• Assist offsite IT management to install networking, wifi and AV hardware.
• Maintain IT assets and support teaching spaces and AV systems with modern tools.

Skills

IT support

Desktop support

AV systems

IT service management

Mobile devices

Communication

Education

Diploma/Degree in Information Technology

Job description

We are seeking a skilled IT Support Officer to deliver timely and effective Tier 1 and 2 technical support services across our Resort. Whether specializing in Desktop or Audio-Visual support, you'll play a key role in diagnosing and resolving IT issues, managing IT assets across a large integrated resort in the pre opening phase. Your proactive problem-solving, strong communication skills, and commitment to customer service will ensure high levels of user satisfaction across teaching, research, and business environments.

Duties

Key responsibilities will include:

• Provide responsive support across desktop or audio-visual platforms, ensuring timely resolution of hardware and software issues.
• Assist an offsite IT Management company install networking, wifi & Audio visual hardware across the resort.
• Maintain and support IT assets, teaching spaces, and AV systems using modern deployment tools and service management platforms.

About You

The successful candidate will be a career IT professional with a passion for delivering exceptional technical support and a commitment to continuous improvement. Combining strong technical expertise with excellent communication and problem-solving skills, you thrive in fast-paced environments.

To be successful in this role, you will have:

• Relevant qualifications in Information Technology or an equivalent combination of experience, education and training.
• Sound understanding of IT and data security principles and best practices.
• Experience supporting mobile devices and mobile technologies.
• Strong customer service skills with experience working in an IT service management environment.
• Excellent communication skills, with the ability to document processes, develop work instructions and translate technical concepts for diverse audiences.
• Well-developed problem-solving, prioritisation and organisational skills, with the ability to work under pressure, meet deadlines, contribute to project teams, and maintain a high level of professionalism and initiative.

About the Workplace

The Palmer Coolum Resort & Golf Course is located on 300 acres of pristine land located at Yaroomba, on Queensland's Sunshine Coast. With holiday accommodation units, restaurants, conference and banqueting, maintenance facilities and a golf course.

The resort is now in the pre opening phase with a vision to return into operations by the end of this year.