Residential Wellbeing Coordinator

University of New England (AU); Armidale; On-site; AUD 116,000 - 135,000; Full time

Benefits offered by this job

Continuing, full-time position

Salary packaging options available

5 weeks annual leave + Christmas shut‑

Armidale based role

Relocation assistance available

Free on campus parking

On campus sport facilities and EAP

Job summary

UNE invites applications for the Residential Wellbeing Coordinator, a pivotal leadership role in the Residential System and Childcare Services. You will oversee wellbeing across six colleges, driving early intervention and evidence-based care aligned with CAPS and SAWO, while safeguarding student welfare and confidentiality.

You will build trusted relationships across a diverse residential community, applying duty of care, privacy and WHS practices, and lead a culture of care that supports

Qualifications

• Proven experience in student wellbeing, risk, trauma and crisis.
• Ability to triage concerns, develop self-care plans and coordinate referrals.
• Strong interpersonal skills and ability to build trusted relationships.
• Knowledge of duty of care, safeguarding, privacy, WHS, disability access and gender-based violence policies.

Responsibilities

• Lead early intervention strategies across six colleges.
• Bridge residential life with CAPS/SAWO to ensure timely referrals.
• Drive a culture of care, safety, and student-centred support, with confidentiality at core.

Skills

Student wellbeing

Crisis support

Interpersonal skills

Duty of care & privacy

Data reporting

Job description

Residential Wellbeing Coordinator | Residential System and Childcare Services

As the Residential Wellbeing Coordinator, you will be the cornerstone of student support across UNE's vibrant residential system. This is a pivotal leadership role where you will manage the wellbeing function across six colleges, ensuring our residents have the support they need to thrive both personally and academically.

You won't just be managing cases; you'll be building a proactive, evidence-based culture of care. By bridging the gap between residential life and central support services (like CAPS and SAWO), you will lead early intervention strategies, manage complex student welfare needs, and play a key role in our commitment to preventing and responding to gender-based violence. Working under broad direction, you will have the autonomy to drive leading practices that ensure our residential environments remain safe, supportive, and student-centred.

About you

To be successful in this role, you will have:

Demonstrated expertise in student wellbeing and mental health, with proven experience supporting students in contexts of risk, trauma and crisis. You will bring strong judgement and the ability to work effectively under broad direction, triaging concerns, developing practical self-care/support plans, and coordinating timely referrals to internal and external services. You will have highly developed interpersonal skills and the ability to build trusted relationships across a diverse residential community, while maintaining confidentiality and appropriate professional boundaries. You will also demonstrate a strong working knowledge of relevant legislation and policy obligations (including duty of care, safeguarding, privacy, WHS, disability access and gender-based violence prevention and response) and confidence using digital to support high-quality reporting, trend analysis and continuous improvement.

Benefits

• Continuing, full-time position
• $116,343 to $ 135,019 per annum (HEO8) + 17% super
• Salary packaging options available
• 5 weeks annual leave + Christmas shutdown leave
• Armidale based role
• Relocation assistance available
• Free on campus parking
• On campus state of the art sporting and athletic facilities (Sport UNE)
• Employee Assistance Program (EAP) and wellbeing support
• Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space

About the Directorate

UNE's Residential System and Childcare Services form a vital part of the campus community, providing comprehensive accommodation and support services to students and families. The department oversees six residential colleges - Austin Page, Duval, Mary White, Robb, Wright, and Wright Village - each offering unique living experiences that blend academic support with vibrant community life. The colleges accommodate over 1,000 students annually, delivering pastoral care, academic assistance, and social engagement programs that enhance the university experience. Additionally, the department manages essential childcare services, supporting UNE families with quality early childhood education and care options. Through these services, the department plays a crucial role in fostering an inclusive, supportive environment that contributes to student success and community wellbeing.

Enquiries

To discuss this role please contact Leah Adams, Director, UNE Residential System, phone: [phone], mobile: [phone], email: [e-mail]

If you require any adjustments or support to fully participate - such as an alternative format for the application form - please contact your Talent Acquisition Consultant at [e-mail] or on 02 6773 3705.

If you have a disability and would like a confidential conversation about working at UNE, you are welcome to contact our Health, Safety and Wellbeing Team.

Visa Statement

About Armidale

Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale's natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience.

UNE: A Diverse and Inclusive Workplace

At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bring. We are committed to fostering an inclusive environment where everyone is valued and empowered to contribute their best.

We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience of mental health or disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQIA+.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values: Be Bold, Be Kind, Be Accountable, Be Connected. All applicants will be contacted and advised of an outcome.

Preferred candidates will be required to undertake pre-employment checks prior to commencing in this role, as indicated in the position description. This includes providing a National Police Check, Gender Based Violence Declaration and a Working with Children Check prior to an offer of employment being made. Please note that people with criminal records are not automatically excluded from applying for this position, unless a specific legal requirement applies. For more information, see UNE's Pre-Employment Check Webpage.

Please refer to our Privacy Statement to understand how your personal information is collected, stored, accessed and used.

Applicants must have appropriate Australian work rights for the duration of this position.