Residential Services Manager - Regional South Australia

Tailored Workforce Pty; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Job summary

Tailored Workforce Pty is seeking an experienced Residential Services Manager to lead a multidisciplinary team in a regional South Australia aged care setting. You will provide strategic, clinical and operational leadership to deliver safe, high-quality, person-centred care while upholding respect and continuous improvement.

The role focuses on governance, risk management, budget oversight and regulatory compliance, with a strong emphasis on staff development and stakeholder engagement to ensure

Qualifications

• Relevant qualifications in health, aged care, management or related field.
• Experience in quality management, risk, compliance and governance.
• Proven ability to lead multidisciplinary teams and manage budgets.

Responsibilities

• Provide leadership, coaching and performance management to develop a high-performing workforce.
• Oversee safe, high-quality, person-centred care reflecting residents' needs.
• Lead clinical governance, quality assurance and continuous improvement initiatives.
• Ensure compliance with aged care, WHS, privacy and regulatory requirements.
• Collaborate with teams to coordinate care, hospitality, rostering and facility services.
• Support workforce planning, recruitment and professional education.
• Monitor occupancy, funding, care minutes, rostering and costs.
• Drive organisational change and evidence-based practices in care.

Skills

Leadership

Coaching

Performance management

Quality management

Risk management

Governance

Budgeting

Education

Health/aged care management qualification

Postgraduate qualification in health services management

Postgraduate qualification in business

Job description

Residential Services Manager - Regional South Australia

We are seeking an experienced and values-driven Residential Services Manager to provide strategic, clinical and operational leadership within a residential aged care environment. The successful candidate will lead a multidisciplinary team to deliver safe, high-quality and person-centred care while supporting a culture of respect, excellence, compassion and continuous improvement.

Key Responsibilities

Provide effective leadership, coaching and performance management to develop an engaged, capable and high-performing workforce.

Oversee the delivery of safe, high-quality, person-centred and rights-based care that reflects the individual needs and preferences of residents.

Lead clinical governance, quality assurance, risk management, compliance, incident management and continuous improvement initiatives.

Ensure the service operates in accordance with relevant aged care, work health and safety, privacy, employment and regulatory requirements.

Work collaboratively with multidisciplinary teams and internal departments to coordinate effective care, resident wellbeing, hospitality, education, rostering and facility services.

Support workforce planning, recruitment, staff development, succession planning, performance management and ongoing professional education.

Develop and maintain positive relationships with residents, families, employees and key stakeholders to support a high-quality resident and customer experience.

Monitor and manage financial, workforce and operational performance, including occupancy, AN-ACC funding, care minutes, rostering and workforce costs.

Lead and support organisational change while promoting contemporary aged care practices, innovation and evidence-based approaches to care.

Review quality indicators, audit outcomes, feedback and service performance, and implement appropriate strategies to support continuous improvement.

About You

To be successful, you will have:

Relevant qualifications in health, aged care, management or a related field, or equivalent professional experience.

Demonstrated leadership and management experience within a complex health, community or aged care environment.

Strong knowledge and experience in quality management, risk, compliance and clinical or operational governance.

Proven ability to lead, develop and positively influence multidisciplinary teams.

Experience managing budgets, financial performance, workforce costs and overall service outcomes.

Extensive experience delivering high-quality, person-centred care and services.

Excellent communication, interpersonal, negotiation and stakeholder management skills.

Demonstrated ability to lead teams effectively through organisational change and transformation.

A current NDIS Worker Screening clearance, or willingness to obtain one.

Understanding of current aged care reforms and the move towards consumer-directed and person-centred care.

Postgraduate qualifications in health services management, business or a related discipline.