Residential Service Manager

Blue Care; Cherbourg Aboriginal Shire; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Sign On Bonus $2,000

Retention Bonuses $27,500 over 24 mos

Relocation Package up to $5,000

Not-for-Profit Salary Packaging

Salary Packaging for living expenses

Job summary

Ny-Ku Byun Elders Village in Cherbourg is seeking a Residential Service Manager to lead daily operations and deliver culturally responsive, person-centred aged care. You will oversee quality, compliance, governance and service performance while guiding a multidisciplinary team of nurses, carers and support staff to deliver outstanding, community-focused care.

Working with Elders, families and the broader Aboriginal and Torres Strait Islander community, you’ll manage occupancy, resources and

Qualifications

• Tertiary qualification or equivalent in high-level service delivery and quality.
• Extensive leadership and management experience within residential aged care.
• Demonstrated financial capability, including operational budget management.
• Experience leading multidisciplinary teams in care environments.
• Strong resident-centred care and service delivery knowledge.
• Knowledge of continuous quality improvement practices.
• Excellent interpersonal, communication and problem-solving skills.
• Experience working with Aboriginal and Torres Strait Islander communities.
• Ability to lead, coach and mentor team members.
• Able to satisfy probity checks under legislation or policy.

Responsibilities

• Lead day-to-day operations of Ny-Ku Byun Elders Village and guide the team to deliver high-quality, culturally responsive care.
• Provide leadership across quality, compliance, governance and service performance.
• Oversee occupancy, resources and the delivery of hospitality, lifestyle and support services.
• Work with senior clinicians and frontline leaders to coach and develop staff.
• Build strong relationships with Elders, families and the community to sustain quality care.

Skills

Leadership

Multidisciplinary teams

Financial management

Resident-centred care

Quality improvement

Probity checks

Communication skills

Interpersonal skills

Community engagement

Education

Tertiary qualification or equivalent

Job description

Residential Service Manager | Pinangba Services | Ny-Ku Byun Elders VillageEmployment Term: Permanent Full TimeLocation: Cherbourg – Ny-Ku Byun Elders VillageRemuneration: Competitive Salary + Super + Not for Profit Salary PackagingAdditional BenefitsSign On Bonus $2,000Retention Bonuses $27,500 paid in instalments over 24 monthsRelocation Package up to $5,000 available to those needing to relocateAdditional remote living and relocation benefits may also apply through NFP salary packagingPinangba is the Aboriginal and Torres Strait Islander service delivery arm of BlueCare. The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships.Ny-Ku Byun Elders Village, meaning ‘Our Home’, is located in the Aboriginal community of Cherbourg, where One Community, Many Tribes reflects the strong community connections at the heart of the village. Ny-Ku Byun provides high-quality aged care in a welcoming, home-like environment centred on our Elders, families and community.We value cultural knowledge and lived experience. Aboriginal and Torres Strait Islander peoples are encouraged to apply.About the role:As Residential Service Manager, you’ll lead the day-to-day operations of Ny-Ku Byun Elders Village, working alongside your team to provide high-quality, culturally responsive and person-centred care to our Elders.You’ll provide leadership across quality, compliance, care governance and service performance, ensuring the facility meets regulatory and accreditation requirements while supporting continuous improvement and strong operational outcomes. You’ll also oversee the financial sustainability of the service, including occupancy, resources and the effective delivery of hospitality, lifestyle and support services.Working closely with your senior clinicians and frontline leaders, you’ll lead and develop a multidisciplinary team of nurses, personal carers and support staff, providing coaching, direction and support to enable their success.At the heart of the role is building strong relationships with Elders, families, employees and community, ensuring Ny-Ku Byun continues to provide quality care that respects individual needs, culture and connection to community.We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.Role requirements:With a strong background in residential aged care or healthcare service management, you’ll bring demonstrated leadership capability and a genuine commitment to quality, person-centred care. You’ll be confident leading multidisciplinary teams, managing operational and financial priorities and supporting your people to deliver strong service outcomes.Relevant tertiary qualification OR equivalent experience in high-level service delivery and quality – EssentialExtensive leadership and management experience within residential aged care or a comparable care environment – EssentialDemonstrated financial capability, including operational budget management – EssentialExperience working within and leading a multidisciplinary team – EssentialStrong understanding of resident-centred care and residential aged care service delivery – EssentialKnowledge of continuous quality improvement practices – EssentialStrong interpersonal, communication and problem-solving skillsExperience working with Aboriginal and Torres Strait Islander clients and communitiesAbility to provide leadership, coaching and mentorship to team membersAbility to satisfy relevant probity checks required by legislation or organisational policy – EssentialIn accordance with requirements outlined by the ACQSC and/or NDIS, this role is considered Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measuresEmployee Benefits:Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annumA recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government schemeDiversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural eventsCareer development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful differenceBlueCare is proudly part of the UnitingCare Family, we’d love you to be tooJoining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.Child safe, Child friendlyUnitingCare is committed to being a Child Safe, Child Friendly organisation and will:Provide welcoming, safe & nurturing services for childrenImplement measures to prevent child abuse and neglect within our servicesAppropriately and immediately address child abuse and neglect if it does occurAbide by the Child Safe Standards and adhere to the Reportable Conduct SchemeDiversity & InclusionOur approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email [e-mail] workplaceWe work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.Commitment to SafeguardingWe are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.