Residential Service Manager

Family and Disability Services; Cherbourg Aboriginal Shire; Sur place; AUD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus

Retention bonuses

Relocation assistance

Salary packaging benefits

Résumé du poste

Pinangba Services, Ny-Ku Byun Elders Village in Cherbourg, is seeking a Residential Service Manager to lead day-to-day operations and deliver high-quality, culturally responsive care for Elders.

You will oversee quality, governance and service performance while ensuring financial sustainability, occupancy and hospitality services are well managed. You’ll coach a multidisciplinary team and foster strong relationships with Elders, families and the community.

Qualifications

• Tertiary qualification or equivalent experience in high-level service delivery (Essential)
• Extensive leadership and management experience within residential aged care or similar (Essential)
• Demonstrated financial management and budget control abilities (Essential)
• Experience leading a multidisciplinary team (Essential)
• Strong resident-centred care knowledge and quality improvement experience (Essential)
• Experience working with Aboriginal and Torres Strait Islander clients and communities (Essential)
• Ability to provide coaching and mentorship to team members (Essential)
• Ability to satisfy probity checks required by legislation or policy (Essential)
• Knowledge of ACQSC/NDIS requirements is advantageous (Essential)

Responsabilités

• Lead day-to-day operations of Ny-Ku Byun Elders Village.
• Ensure high-quality, culturally responsive and person-centred care.
• Oversee quality, compliance, care governance and service performance.
• Manage financial sustainability, occupancy, resources and hospitality services.
• Develop and support a multidisciplinary team of nurses, carers and staff.
• Build strong relationships with Elders, families and community.

Description du poste

Residential Service Manager | Pinangba Services | Ny-Ku Byun Elders Village

Employment Term: Permanent Full Time

Location: Cherbourg - Ny-Ku Byun Elders Village

Remuneration: Competitive Salary + Super + Not for Profit Salary Packaging

Additional Benefits

• Sign On Bonus $2,000


• Retention Bonuses $27,500 paid in instalments over 24 months


• Relocation Package up to $5,000 available to those needing to relocate


• Additional remote living and relocation benefits may also apply through NFP salary packaging

Pinangba is the Aboriginal and Torres Strait Islander service delivery arm of BlueCare. The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships.

Ny-Ku Byun Elders Village , meaning 'Our Home', is located in the Aboriginal community of Cherbourg, where One Community, Many Tribes reflects the strong community connections at the heart of the village. Ny-Ku Byun provides high-quality aged care in a welcoming, home-like environment centred on our Elders, families and community.

We value cultural knowledge and lived experience. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

About the role

As Residential Service Manager, you'll lead the day-to-day operations of Ny-Ku Byun Elders Village, working alongside your team to provide high-quality, culturally responsive and person-centred care to our Elders.

You'll provide leadership across quality, compliance, care governance and service performance, ensuring the facility meets regulatory and accreditation requirements while supporting continuous improvement and strong operational outcomes. You'll also oversee the financial sustainability of the service, including occupancy, resources and the effective delivery of hospitality, lifestyle and support services.

Working closely with your senior clinicians and frontline leaders, you'll lead and develop a multidisciplinary team of nurses, personal carers and support staff, providing coaching, direction and support to enable their success.

At the heart of the role is building strong relationships with Elders, families, employees and community, ensuring Ny-Ku Byun continues to provide quality care that respects individual needs, culture and connection to community.

We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.

Role requirements

With a strong background in residential aged care or healthcare service management, you'll bring demonstrated leadership capability and a genuine commitment to quality, person-centred care. You'll be confident leading multidisciplinary teams, managing operational and financial priorities and supporting your people to deliver strong service outcomes.

• Relevant tertiary qualification OR equivalent experience in high-level service delivery and quality - Essential


• Extensive leadership and management experience within residential aged care or a comparable care environment - Essential


• Demonstrated financial capability, including operational budget management - Essential


• Experience working within and leading a multidisciplinary team - Essential


• Strong understanding of resident-centred care and residential aged care service delivery - Essential


• Knowledge of continuous quality improvement practices - Essential


• Strong interpersonal, communication and problem-solving skills


• Experience working with Aboriginal and Torres Strait Islander clients and communities


• Ability to provide leadership, coaching and mentorship to team members


• Ability to satisfy relevant probity checks required by legislation or organisational policy - Essential

In accordance with requirements outlined by the ACQSC and/or NDIS, this role is considered Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum


• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs


• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme


• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events


• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too

Joining the state's largest network of aged care workers with its o