Residential Operations Manager

Anglicare; Sydney; Vor Ort; AUD 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Flexible work options

Salary packaging

Ongoing professional development

Zusammenfassung

Anglicare is seeking an experienced Operations Manager to join the Residential Leadership Team at Goodhew Gardens and Bay Breeze in Taren Point. Based on-site, you will drive operational effectiveness, oversee non-clinical functions, and support a large care team to deliver high-quality resident care.

You will lead rosters, manage annual leave and payroll with HR systems, monitor KPIs and budgets, and champion compliance and continuous improvement.

Qualifikationen

• Excellent interpersonal skills and ability to communicate at all levels.
• Financial acumen and understanding of commercial drivers within aged care.
• Experience in managing large complex rosters and staff.
• Proven leadership and team coaching capabilities.
• Experience with HRIS, payroll, time management and financial systems.

Aufgaben

• Assist Residential Manager with complaint management and contribute to resident wellbeing.
• Develop and implement strategies in response to resident surveys and feedback.
• Manage non-clinical administrative and commercial functions to meet KPIs and budgets.
• Lead, coach, and manage an engaged team while upholding Anglicare’s Vision and Mission.
• Oversee rostering, annual leave, sick leave, agency staffing and payroll alignment with service targets.

Kenntnisse

Interpersonal skills

Financial acumen

Roster management

Leadership

Decision making

Tools

HRIS

Payroll systems

Jobbeschreibung

Are you passionate about making a difference in the lives of residents and leading a dedicated team? We are seeking a dynamic and experienced Operations Manager to join our Residential Leadership Team at Goodhew Gardens and Bay Breeze. This role is pivotal in ensuring the operational effectiveness and efficiency of our home, delivering the highest levels of care and wellbeing for our customers. This is a Full‑time permanent role based in Goodhew Gardens And Bay Breeze, Taren Point.

Key Responsibilities

• Customer Engagement & Wellbeing: Assist Residential Manger with complaint management and contribute to resident wellbeing. In collaboration with the Residential Manager, develop strategies in response to Resident Surveys and feedback to address care and service concerns.
• Commercial: Manage all non-clinical administrative and commercial functions to achieve Home key performance indicators, including occupancy, budgets (expenditure and revenue) and care minutes. Develop and implement control measure to address any adverse trends and variances to targets.
• People Leadership: Lead, coach, and manage an engaged team. Uphold Anglicare’s Vision and Mission and encourage collaboration across teams.
• Workforce Management: Effectively manage large complex rosters, annual leave, sick leave, agency and contingency plans to ensure this aligns with Home service level targets (SLTs). Ensure accurate completion of HR and payroll functions. In collaboration with the Residential Manager, conduct annual performance reviews and succession planning strategies for staff.
• Compliance & Quality Assurance: Adhere to Anglicare’s policies and champion a culture of compliance and continuous improvement. Maintain accurate staff compliance records and ensure a safe workplace.

Key Skills

• Excellent interpersonal skills with the ability to communicate at all levels.
• Financial acumen and understanding of commercial drivers within aged care space.
• Meticulous attention to detail.
• Experience in managing large complex rosters, preferably within an aged care setting.
• Ability to manage work efficiently and effectively.
• Leadership skills to build trust, coach, and engage the team.
• Decision‑making skills within the area of responsibility.

About you

• Demonstrated experience in a senior administrative and/or management role.
• Experience with rostering and associated systems.
• Proven track record of successful KPI management.
• Experience managing budgets and commercial KPIs.
• Experience in managing complex rosters and diverse workforce teams.
• Familiarity with HRIS, payroll, time management, and financial systems.
• Experience managing a team and fostering a growth mindset.

For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. Today we employ 6,000 staff and we are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well‑established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life
• Increase your take-home pay with salary packaging
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family
• Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free!
• Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.
• Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service.
• Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values‑led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people.

Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.

Application Close Date: November 09, 2026