Residential Activations Team Leader

Aussie Broadband; Greater Dandenong; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Parental leave

Discounted internet

Flexible working

Employee Assistance Program

Merch allowance

Résumé du poste

Aussie Broadband is looking for a Lead, Residential Activations Consultant to guide and develop a team delivering activation support to residential customers. You will drive performance, provide coaching, and ensure timely, high-quality activation outcomes across the organisation.

Join a value-driven telco with strong community focus and growth. You will lead by example, manage stakeholder collaboration, and push continuous improvements in activation processes.

Qualifications

• Leadership experience in a supervisory role.
• Strong understanding of the telecommunications industry.
• Experience in activations support, customer service, accounts or similar operational environments.
• Outstanding communication and interpersonal skills.
• Ability to work independently and in a fast-paced environment.
• Advanced computer and system navigation skills.

Responsabilités

• Lead, coach and develop a team of Residential Activations Consultants.
• Oversee delivery of high-quality activation support to residential customers.
• Manage team performance and achieve targets and service standards.
• Deliver ongoing training, coaching and development to team members.
• Act as escalation point for customer and activation-related inquiries.
• Maintain quality assurance standards across the team.
• Collaborate with internal stakeholders to support seamless service delivery.
• Drive continuous improvement initiatives and support departmental projects.
• Monitor KPIs and operational performance outcomes.
• Foster a positive, collaborative and high-performing team culture.

Connaissances

Leadership experience

Telecommunications knowledge

Activations support

Customer service

Communication skills

Problem solving

Independent worker

Advanced IT skills

Team coaching

Outils

CRM software

Ticketing system

Description du poste

About UsAt Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company , we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine .Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.Our culture is built on five values that guide everything we do:Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have funWhat You'll DoLead, coach and develop a team of Residential Activations Consultants.Oversee the delivery of high-quality and timely activation support to residential customers.Manage team performance and ensure operational targets and service standards are achieved.Deliver ongoing training, coaching and development to team members.Act as an escalation point for customer and activation-related enquiries.Ensure quality assurance standards are consistently maintained across the team.Work closely with internal stakeholders to support seamless service delivery.Drive continuous improvement initiatives and support departmental projects.Monitor KPIs, customer service measures and operational performance outcomes.Foster a positive, collaborative and high-performing team culture.What You'll BringPrevious leadership experience with the ability to lead, motivate and develop teams.A solid understanding of the telecommunications industry.Experience in activations support, customer service, accounts or similar operational environments.Outstanding communication and interpersonal skills.Strong problem-solving and decision-making capabilities.Ability to work independently and collaboratively in a fast-paced environment.Advanced computer and system navigation skills.A customer-first mindset with a focus on delivering exceptional service outcomes.The ability to adapt quickly to changing priorities and business needs.Why Join UsAt Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of \"Be good to people.\"We also give back to the communities we serve through our Pledge 1% commitment , community sponsorship programs , and paid community service leave for all staff.The Good Stuff26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off Mobile servicesFitness Passport for access to multiple gyms and pools across AustraliaFlexible working arrangementsEmployee Assistance Program (EAP)Discounts with Specsavers, HCF, and many moreMonthly rewards and recognitionInternal training and development resources to support your career growthYearly Aussie merch allowanceReady to Join?Hit the apply button to submit your application and our team will be in touch!Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.For questions, reach out to [e-mail] . Just note that all applications must be submitted via the job link.