Residential Activations Team Leader

Aussie Broadband; Melbourne; Presencial; AUD 100.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave (26 weeks)

Internet discount

Mobile discount

Fitness Passport

Flexible work

EAP

Specs/HCF discounts

Rewards program

Training resources

Merch allowance

Descripción de la vacante

Aussie Broadband is seeking a capable leader to head a Residential Activations team. You will coach, mentor and develop a high-performing group delivering timely activation support to residential customers.

The role requires strong leadership, telecom knowledge and a customer-first mindset, with the ability to collaborate across stakeholders in a fast-paced environment. Hybrid or flexible arrangements may be considered, with a focus on service excellence.

Formación

• Proven leadership experience overseeing activation teams.
• Strong knowledge of the telecommunications industry.
• Experience in activations support and customer service operations.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a fast-paced team.
• Advanced computer and system navigation skills.
• Customer-first mindset focused on delivering outcomes.
• Able to adapt to changing priorities and business needs.

Responsabilidades

• Lead, coach and develop a team of Residential Activations Consultants.
• Oversee delivery of high-quality activation support to residential customers.
• Manage team performance to meet targets and service standards.
• Provide ongoing training, coaching and development to team members.
• Act as escalation point for customer and activation inquiries.
• Maintain quality assurance standards across the team.
• Collaborate with internal stakeholders to ensure seamless delivery.
• Drive continuous improvement initiatives and support departmental projects.
• Monitor KPIs and customer service metrics to improve outcomes.

Conocimientos

Leadership

Telecom industry knowledge

Activations experience

Communication skills

Problem solving

Adaptability

Team coaching & development

Independent & collaborative work

Descripción del empleo

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operate two Tier 1 voice providers in Australia and owns fibre infrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

What You’ll Do

• Lead, coach and develop a team of Residential Activations Consultants.
• Oversee the delivery of high-quality and timely activation support to residential customers.
• Manage team performance and ensure operational targets and service standards are achieved.
• Deliver ongoing training, coaching and development to team members.
• Act as an escalation point for customer and activation-related enquiries.
• Ensure quality assurance standards are consistently maintained across the team.
• Work closely with internal stakeholders to support seamless service delivery.
• Drive continuous improvement initiatives and support departmental projects.
• Monitor KPIs, customer service measures and operational performance outcomes.
• Foster a positive, collaborative and high-performing team culture.

What You’ll Bring

• Previous leadership experience with the ability to lead, motivate and develop teams.
• A solid understanding of the telecommunications industry.
• Experience in activations support, customer service, accounts or similar operational environments.
• Outstanding communication and interpersonal skills.
• Strong problem-solving and decision-making capabilities.Ability to work independently and collaboratively in a fast-paced environment.
• Advanced computer and system navigation skills.
• A customer-first mindset with a focus on delivering exceptional service outcomes.
• The ability to adapt quickly to changing priorities and business needs.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people".

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Ready to Join?

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

For questions, reach out to [e-mail].