Resident Support Security Officer - CLV (Sydney / Parramatta)

Student Accommodation; Sydney; On-site; AUD 48,000 - 99,000; Part time

Job summary

Campus Living Villages is seeking an Overnight Resident Support Officer in Sydney, NSW. You will be a calm, approachable presence, providing wellbeing-focused support and contributing to a welcoming residential community after hours.

Roles are Permanent Part-Time or Casual with an overnight roster. Suitable candidates have a NSW Security Licence, strong communication skills, and a professional, empathetic approach to student safety.

Qualifications

• Current NSW Security Licence – mandatory
• Availability to work overnight shifts
• Strong communication and interpersonal skills
• Confidence completing written reports and using basic IT systems
• Calm, professional, and approachable manner

Responsibilities

• Providing after-hours support to students in residence
• Responding to wellbeing concerns with empathy and professionalism
• Conducting visible, non-enforcement-focused walkthroughs
• Assisting with lockouts, general enquiries, and amenity access
• Coordinating with emergency services or on-call teams when required
• Completing incident reports and system updates
• Supporting a safe, respectful, and inclusive residential culture
• Liaising with university and Residential Life teams

Skills

Empathy

Communication

Presence

Non-enforcement approach

Education

NSW Security Licence

Job description

Resident Support Security Officer - CLV (Sydney / Parramatta)

Student Accommodation | Overnight Shifts | Purpose-Driven Role

We are recruiting Resident Support Officers to work overnight within our Sydney student accommodation residences (CLV). This role offers a modern, people-first approach to safety — one that prioritises wellbeing, respect, and community support over enforcement.

We strongly encourage applications from women to support diversity and balance within our teams and to help foster safe, inclusive residential environments for all students.

If you’re looking for a meaningful overnight role where empathy, communication, and presence matter as much as security capability, this could be the role for you.

About the Role

As a Resident Support Officer, you’ll be a calm, approachable, and trusted presence for students after hours. You’ll provide wellbeing-focused support, respond to concerns, and contribute to a safe, welcoming residential community.

This role is ideal for:

• Security Officers seeking a more people-focused environment
• Professionals from community, education, health, youth work, or customer-service backgrounds who hold a valid NSW Security Licence

Location: Sydney, NSW
Employment Type: Permanent Part-Time / Casual
Roster: Throughout the week
Shifts: Overnight

Pay Rates

Weekdays (all hours): $35.08 per hour

Saturday: $43.29 per hour

Sunday: $57.72 per hour

Public Holidays: $72.15 per hour

Female applicants are strongly encouraged to apply, in line with our commitment to safety, diversity, and inclusive support environments.

What You’ll Be Doing

• Providing after-hours support to students in residence
• Responding to wellbeing concerns with empathy and professionalism
• Conducting visible, non-enforcement-focused walkthroughs
• Assisting with lockouts, general enquiries, and amenity access
• Coordinating with emergency services or on-call teams when required
• Completing incident reports and system updates
• Supporting a safe, respectful, and inclusive residential culture
• Liaising with university and Residential Life teams

Who We’re Looking For

We welcome applications from two broad backgrounds:

1. Experienced Security Officers
Looking to transition into a more community-focused, student-facing role.

2. People-Focused Professionals
From community services, allied health, education, youth work, student support, multicultural services, hospitality, or customer service — who hold a current NSW Security Licence.

What You Must Have

• Current NSW Security Licence – mandatory
• Availability to work overnight shifts
• Strong communication and interpersonal skills
• Confidence completing written reports and using basic IT systems
• Calm, professional, and approachable manner

Desirable (or Willing to Obtain)

• First Aid & CPR
• RSA
• Working With Children Check (NSW)
• Willingness to complete Mental Health First Aid and Trauma-Informed Care training

Why Join Campus Living Villages?

• Work with purpose, supporting students during their university journey
• Be part of a diverse, inclusive, and supportive team
• Access structured training and ongoing professional development
• Employee Assistance Program (confidential support services)
• Stable and consistent overnight roster

Campus Living Villages is an Equal Opportunity Employer
We value empathy, inclusion, and cultural diversity, and encourage applications from all backgrounds.

In line with national higher education standards and our commitment to preventing and responding to gender-based violence, applicants will be required to complete relevant disclosure checks to support the safety and wellbeing of our residential communities.

CONSTANT is an Equal Opportunity Employer
We value empathy, inclusion, and cultural diversity, and encourage applications from all backgrounds.

As part of our commitment under the National Higher Education Code to Prevent and Respond to Gender-Based Violence, applicants will be required to complete relevant disclosures to support the safety of those we protect.

Master Licences:
NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785