Resident Experience & Leasing Operations Lead

Reddy Express; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Inclusive Culture

Voice Your Opinions – surveys and Viva

Company-funded Flu Vaccinations

General Referral Bonuses – up to $1,0

Travel Perks – Essence Hotels & An 'd

Job summary

UniLodge Australia is seeking a Retail Operations Lead Customer Service in Perth to elevate front desk services, manage leasing from enquiry to move-in, and lead a Customer Service and Residential Advisor team. You’ll deliver memorable resident experiences through events and life programs while ensuring safety and compliance across operations.

The role focuses on resolving issues with care, mentoring staff, and driving occupancy and business growth in a Permanent, on-site setting at UniLodge

Qualifications

• Unrestricted Work Rights in Australia.
• Proficient with technology and confident in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.
• Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences.

Responsibilities

• Lead a warm, professional front desk experience and resolve issues quickly.
• Own the leasing journey from enquiry to move-in and maintain high occupancy.
• Recruit, train and mentor the Customer Service and Residential Advisor teams.
• Deliver resident experiences through events and the Residential Life Program.
• Uphold safety, policy compliance and reporting while driving continuous improvement.

Skills

Leadership

Technology proficiency

Communication

Training & mentoring

Front desk experience

Tools

Administrative systems

Job description

UniLodge Australia is seeking a Retail Operations Lead Customer Service in Perth to elevate front desk services, manage leasing from enquiry to move-in, and lead a Customer Service and Residential Advisor team. You’ll deliver memorable resident experiences through events and life programs while ensuring safety and compliance across operations.

The role focuses on resolving issues with care, mentoring staff, and driving occupancy and business growth in a Permanent, on-site setting at UniLodge