Resident Experience Lead — Engaging BTR Community

UniLodge Living Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Remuneration indicative of experience

Inclusive culture

Engagement forums and Viva Engage

Curated team events

Exclusive travel privileges across Ess

Referral rewards up to $1,000

Job summary

Essence Communities in Wentworth Point, Sydney, is seeking a Resident Experience Manager to oversee day-to-day property operations, deliver best-in-class service and support resident inquiries.

Reporting to the General Manager, the permanent full-time role covers community events, financial management of occupancy fees, administration, and driving engagement to foster belonging in a waterfront BTR community.

Qualifications

• Certificate of Registration or Class 2 license required.
• Experience in property, built-to-rent, hospitality, or customer-focused environments.
• Strong communication and relationship-building skills.
• Unrestricted working rights in Australia and a National Police Check.

Responsibilities

• Assist with day-to-day property management and coordinate move-in/out processes.
• Champion Resident Community Engagement Plan and plan events.
• Ensure accurate accounting of resident-related accounts for occupancy fees and sundries.
• Understand and comply with relevant tenancy and property legislation.

Skills

Certificate of Registration

Property management experience

Communication skills

Work rights Australia

Education

Certificate of Registration or Class 2 license

Job description

Essence Communities in Wentworth Point, Sydney, is seeking a Resident Experience Manager to oversee day-to-day property operations, deliver best-in-class service and support resident inquiries.

Reporting to the General Manager, the permanent full-time role covers community events, financial management of occupancy fees, administration, and driving engagement to foster belonging in a waterfront BTR community.