Resident Dining Experience Lead

Rockpool; Queensland; Hybrid; AUD 50,000 - 65,000; Full time

Job summary

Rockpool Residential Aged Care is seeking a Dining Service Champion who reports to the Hospitality & Services Manager. You will set up and service dining rooms across meals, ensuring residents receive their meals on time, presented beautifully, and aligned with dietary needs and personal preferences.

You will work with kitchen staff, care teams and fellow Dining Service Champions to keep the dining environment clean, safe, well-stocked and welcoming for residents, families and visitors.

Qualifications

• A respectful, resident-centred approach to everything you do.
• Good communication with residents, families and your team.
• Strong attention to detail around cleanliness, presentation and food safety.
• Ability to follow structured workflows and adapt quickly when priorities shift.
• Comfortable working under pressure across busy mealtime services.
• Reliable, punctual and a genuine team player.
• Experience with or exposure to aged care, dementia care or disability support highly regarded, not essential.
• No formal qualifications required (essential).
• Certificate II or III in Hospitality, Aged Care or Individual Support (desirable).
• Familiarity with scan cart meal delivery systems (desirable).

Responsibilities

• Set up dining rooms for all meal services — breakfast, lunch, dinner and tea — using approved layouts and presentation standards
• Serve meals and beverages according to each resident's dietary requirements and personal preferences
• Create a welcoming dining atmosphere — from table setting to ambient touches like music and lighting
• Support room-based meal delivery using scan carts, attending to plating, covering and food handling
• Record HACCP temperatures and maintain accurate food safety documentation every shift
• Keep serveries, dishwashing areas, fridges and equipment clean and sanitised to standard
• Manage stock levels for tea/coffee trolleys and dining supplies and complete all cleaning schedules
• Collaborate with carers, chefs and the hospitality team to keep mealtimes running smoothly

Skills

Resident-centred approach

Communication skills

Attention to detail

Follow structured workflows

Work under pressure

Team player

Aged care exposure desirable

Education

Certificate II in Hospitality

Certificate III in Aged Care or Individual Support

Job description

Rockpool Residential Aged Care is seeking a Dining Service Champion who reports to the Hospitality & Services Manager. You will set up and service dining rooms across meals, ensuring residents receive their meals on time, presented beautifully, and aligned with dietary needs and personal preferences.

You will work with kitchen staff, care teams and fellow Dining Service Champions to keep the dining environment clean, safe, well-stocked and welcoming for residents, families and visitors.