Dinning Service Champion

Rockpool Residential Aged Care; City of Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

Rockpool Residential Aged Care is seeking a Dining Service Champion to deliver exceptional mealtime experiences across breakfast, lunch, dinner and tea. You will set up dining rooms, serve meals according to dietary needs, and present dishes with care to help residents enjoy their day.

Working alongside kitchen staff and care teams, you will keep dining areas clean, stocked and welcoming, manage stock levels for tea and coffee trolleys, and record food safety temperatures.

Qualifications

• Resident-centred approach to dining, focus on care and presentation.
• Strong communication with residents, families and team.
• Attention to cleanliness, safety and food presentation.
• Ability to follow structured workflows and adapt to shifting priorities.
• Ability to work under pressure during busy mealtimes.
• Reliable, punctual and a team player.
• Exposure to aged care, dementia care or disability support is valued but not essential.

Responsibilities

• Set up dining rooms for all meal services per standards.
• Serve meals and beverages per dietary requirements and preferences.
• Create a welcoming dining atmosphere with table setting, ambiance and lighting.
• Assist with room-based meal delivery and food handling.
• Record HACCP temperatures and maintain food safety records.
• Keep serveries, dishwashing areas and fridges clean and sanitised.
• Manage stock levels for tea/coffee trolleys and dining supplies; complete cleaning schedules.
• Collaborate with carers, chefs and hospitality teams to keep mealtimes smooth.

Skills

Resident-centred approach

Communication skills

Attention to detail

Structured workflows

Work under pressure

Team player

Aged care exposure

No formal qualifications required

Education

Certificate II or III in Hospitality, Aged Care or Individual Support

Job description

About the role

Reporting to the Hospitality & Services Manager, the Dining Service Champion plays a vital frontline role in delivering exceptional mealtime experiences. You'll set up and service dining rooms across breakfast, lunch, dinner and tea, ensuring every resident receives their meal on time, presented beautifully, and in line with their dietary needs and personal preferences.

You'll work alongside kitchen staff, care teams and fellow Dining Service Champions to keep the dining environment clean, safe, well-stocked and welcoming for residents, families and visitors.

About Rockpool Residential Aged Care

Rockpool Residential Aged Care is a boutique provider, proudly Queensland owned. We believe great careers and great care go hand in hand. Our My Day My Way model of care puts the people we care for at the centre of everything, shaping their days around their choices, not our routines.

This philosophy shapes how we work and what makes a career at Rockpool different: purpose that matters, contemporary leadership that backs you, beautiful modern homes designed for the people in them, smart technology that frees you to focus on people, and room to grow with Queensland's fastest-growing provider.

Key responsibilities include:

• Set up dining rooms for all meal services — breakfast, lunch, dinner and tea — using approved layouts and presentation standards
• Serve meals and beverages according to each resident's dietary requirements and personal preferences
• Create a welcoming dining atmosphere — from table setting to ambient touches like music and lighting
• Support room-based meal delivery using scan carts, attending to plating, covering and food handling
• Record HACCP temperatures and maintain accurate food safety documentation every shift
• Keep serveries, dishwashing areas, fridges and equipment clean and sanitised to standard
• Manage stock levels for tea/coffee trolleys and dining supplies and complete all cleaning schedules
• Collaborate with carers, chefs and the hospitality team to keep mealtimes running smoothly

Skills and experience

• A respectful, resident-centred approach to everything you do
• Good communication skills — with residents, families and your team
• Strong attention to detail around cleanliness, presentation and food safety
• Ability to follow structured workflows and adapt quickly when priorities shift
• Comfortable working under pressure across busy mealtime services
• Reliable, punctual and a genuine team player
• Experience with or exposure to aged care, dementia care or disability support highly regarded, not essential
• No formal qualifications required (essential)
• Certificate II or III in Hospitality, Aged Care or Individual Support (desirable)
• Familiarity with scan cart meal delivery systems (desirable)

Ready to make every mealtime matter?