Reservations Sales Advisor – Luxury Hotels

Crystalbrook Collection; Cairns Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐厅

$99 room rates for friends & family

Enhanced parental leave

Sustainability initiatives

Internal mobility program

Online learning & career development

Team engagement events

Job summary

Crystalbrook Collection is seeking a detail-oriented Reservations team member to manage hotel bookings across eight distinctive properties in Australia. You will handle inbound calls, emails and webchat with a focus on delivering exceptional service and professional negotiation to convert sales.

The role requires excellent written and spoken communication, a collaborative mindset, and experience with hotel booking systems.

Qualifications

• Experience in customer-facing hospitality roles preferred.
• Strong verbal and written communication skills.
• Ability to prioritise tasks and manage multiple inquiries.

Responsibilities

• Input and process reservations from customers via phone, email and webchat.
• Handle group and individual bookings, requests and payment schedules.
• Engage with customers to upsell upgrades and additional services.

Skills

Customer service

Communication (verbal & written)

Interpersonal skills

Attention to detail

Team collaboration

Tools

Hotel booking systems

Job description

Crystalbrook Collection is seeking a detail-oriented Reservations team member to manage hotel bookings across eight distinctive properties in Australia. You will handle inbound calls, emails and webchat with a focus on delivering exceptional service and professional negotiation to convert sales.

The role requires excellent written and spoken communication, a collaborative mindset, and experience with hotel booking systems.