Reservations Officer

Kelsian Group; Fremantle; Hybrid; AUD 26,000 - 38,000; Part time

Benefits offered by this job

Employee benefits

Job summary

SeaLink Rottnest Island is seeking a bright and energetic Reservations Team member with customer service and sales experience. You will join our casual team across Fremantle and Perth, supporting the reservations office during summer peaks, weekends, and public holidays.

Role involves welcoming customers in person, over the phone, and by email, selling transfers and add-ons, processing bookings, and assisting with check-ins and general enquiries.

Qualifications

• Experience in customer service and sales within tourism or hospitality.
• Casual/semirregular availability including weekends and public holidays.
• Working Holiday Visa or student status with strong availability to work during peak season.
• Proficient with computers and reservation systems.

Responsibilities

• Sell transfers and add-ons to direct customers and travel agents (face-to-face, phone, email).
• Process reservations accurately and promptly.
• Deliver warm, consistent customer service at all touchpoints.
• Manage check-in processes for passengers.
• Assist with the day-to-day operations of the reservations office, including departure preparations.
• Address general tourism enquiries from customers.

Skills

Fast-paced environment

Task prioritisation

Computer literacy

Attention to detail

Enthusiastic personality

Professional appearance

Initiative

Team collaboration

Availability for 7-day roster

Early start availability

Multi-location work

Second language advantage

Job description

Join an award-winning transport company

Access to a range of employee benefits

Training and development opportunities

About the Role

SeaLink Rottnest Island is looking for a bright and energetic individual with proven customer service and sales experience to join our Reservations Team.

We are currently recruiting for a casual reservations team member to work on a semi regular basis across both our Fremantle and Perth Reservations offices for Summer.

This is an ideal role for a Working Holiday Visa or Student with strong availability to work over this period including weekends and public holidays.

You will provide an excellent customer service experience to customers by welcoming them at the counter, over the phone and via email communication. You are the primary contact for our brand and the first point of contact for many of our passengers. Delivering friendly and welcoming customer service is a key feature of this role.

Some of the tasks that you will be responsible for include:

• Selling transfer SeaLink Rottnest Island, to direct customers and travel agents, face-to-face, over the phone and via email communication, and add on products such as bike hire and snorkel hire
• Process all reservations accurately and in a timely manner
• Deliver consistent, warm, and friendly customer service
• Manage check-in processes
• Assist with the general day-to-day operation of the reservations office, including preparation for upcoming ferry departures
• Help customers with general tourism enquiries

About You

To be successful in this role you will need to be committed to providing excellent customer service in a tourism environment, as well as:

• The ability to work in a fast-paced work setting
• Ability to prioritise tasks
• High degree of computer literacy and able to learn new systems quickly
• Strong attention to detail
• Enthusiastic, friendly, outgoing personality
• Well presented, professional appearance
• Show initiative and enjoy working as part of a small team.
• Availability to work on a 7-day roster, including weekends and Public Holidays
• Avail to work from 6.15am if required
• Available to work across multiple locations (Perth CBD and Fremantle)
• Previous travel agent experience and/or fluency in a second language highly regarded.

About Us

SeaLink Western Australia ispartof SeaLink and provides safe and reliable marine transport services, connecting people and communities to destinations across Australia for work, education, essential services, and leisure. Operating routes to Kangaroo Island, Rottnest Island, North Stradbroke Island, the Bay Islands, Magnetic Island, Palm Island, and along the Brisbane River and in Gladstone, SeaLink plays a vital role in keeping communities connected. We are passionate about bringing people together, sharing experiences and creating memories.

SeaLink, is part of the Kelsian Group, Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands. Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.