Reservations Agent

Mercure; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounts on accommodations

Half-price staff meals

Free daily coffees

Job summary

Mercure Sydney is seeking a full-time Reservations Agent to support reservations for Mercure Sydney and ibis Sydney World Square, handling guest enquiries, bookings and delivering outstanding service across both properties.

You will input reservations via Opera Cloud and RESAweb, respond to calls with a guest-focused approach, and help maximise occupancy and rates while maintaining attention to detail and a friendly, engaging manner.

Qualifications

• Knowledge and application of Opera system or similar reservations system.
• Genuine interest to listen to guests and make them feel special.
• High level of attention to detail and exceptional organisational & time management skills.
• Strong interpersonal and problem-solving abilities.
• Fluency in English with high proficiency across communication modes.
• Flexible availability, including Saturdays on rotation.

Responsibilities

• Input and process all reservations via PMS (Opera Cloud) and RESAweb.
• Respond to guest calls ensuring an outstanding guest experience.
• Sell rooms with a positive approach to maximise yield in occupancy and rates.
• Consistently offer exceptional, friendly and engaging service.
• Recommend property facilities and assist guests with information and special requests.

Skills

Active listening

Attention to detail

Time management

Interpersonal skills

Problem solving

English fluency

Saturday availability

Tools

Opera system

RESAweb

Job description

As the flagship hotel for the Mercure brand in Australia, we invite you to belong to something bigger. We are a big hotel, looking for some big talent! In this exciting role, you will support reservations for both Mercure Sydney and ibis Sydney World Square, managing guest enquiries, bookings, and delivering outstanding service across both properties.

With 166 rooms at ibis Sydney World Square, 517 newly refurbished rooms at Mercure Sydney, 12 conference rooms, and multiple food and beverage outlets, our team is seeking a passionate and customer-focused Full-Time Reservations Agent.

We are, and will continue to be, ANYTHING BUT NORMAL.

Job Description:

• Input and process all reservations via both hotels PMS (opera cloud) and using Accor’s RESAweb
• Responding to guest calls ensuring an outstanding guest experience
• Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates
• Consistently offer exceptional, friendly and engaging service
• Recommend property facilities and assist guests with information and special requests

Qualifications:

• A sound knowledge & application of the Opera system or similar Reservations system - highly desirable
• A genuine interest to listen to others stories and look for opportunities to make them feel special
• A high level of attention to detailand exceptional organisational & time management skills
• Strong interpersonal and problem-solving abilities
• Fluency in English and high proficiency across all communication modes
• Flexible availability, including Saturdays (on rotational basis)

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Join us and be part of a company that values your expertise and supports your growth while delivering outstanding guest experiences!

• Great location at Mercure Sydney – close to all forms of public transport
• The Team! You will be supported and working with a close-knit & fun team
• Worldwide accommodation and dining discounts with Accor plus half price staff meals & up to two free barista coffees a day
• Access to our Employee Assistance Program for overall wellbeing

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.