Rentals & Upsell Specialist

Europcar España; Canberra; On-site; AUD 33,062 - 44,083; Full time

Benefits offered by this job

Hourly rate + incentives

Performance incentives

Parental leave

Job summary

Europcar España is seeking a Sales & Customer Service Officer for its Canberra Airport & City team. The role focuses on customer engagement, vehicle rentals, and sales of additional products and services.

The candidate should have experience in sales or customer service, strong communication skills, and a customer-first attitude. Role requires flexibility for a 7-day rotating shift and a valid Australian driver’s license. Australian work rights are required.

Qualifications

• Experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer‑first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast‑paced, high‑pressure environment.
• Flexibility to work on a rotating shift roster – 7‑day shift work including weekends and public holidays.
• Valid Australian driver’s licence with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team‑oriented attitude.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally with a service‑first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Retail experience

Car rental experience

Excellent communication

Computer skills

Driver’s license

Australian work rights

Job description

Europcar España is seeking a Sales & Customer Service Officer for its Canberra Airport & City team. The role focuses on customer engagement, vehicle rentals, and sales of additional products and services.

The candidate should have experience in sales or customer service, strong communication skills, and a customer-first attitude. Role requires flexibility for a 7-day rotating shift and a valid Australian driver’s license. Australian work rights are required.