Rental Service Agent - Cairns

Indie Campers; Cairns Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

Indie Campers is seeking a depot operations role in Cairns to deliver outstanding customer care and keep campervans in top condition. You will report to the APAC Area Operations Manager and become the face of our Cairns depot, ensuring smooth reservations, fleet maintenance, and guest satisfaction.

Join a fast-growing company with opportunities in road-trip experiences across Australia and beyond. Weekend availability and a proactive, hands-on mindset are valued as we grow our team in the Cairns

Qualifications

• Travel and customer service passion required.
• Strong communication with customers.
• Eligibility to work in Australia and a valid driver's license.
• Ability to drive campervans.
• Willing to work weekends and public holidays.
• Well-organized and a problem-solving mindset.

Responsibilities

• Handle incoming reservations, welcome guests, and manage check-ins/outs.
• Maintain fleet and monitor maintenance needs.
• Train, supervise, and coach your team.
• Manage bookings, stock, local suppliers, and cleaning services.
• Handle complaints and emergencies; ensure smooth operations.
• Prepare and clean campervans.
• Assist in reselling campervans and show to buyers.

Skills

Customer service

Communication

Driver's license

Problem solving

Job description

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for people with an outstanding customer service passion for our depot in Cairns. You’ll be the face of a role model for our company, reporting directly to the APAC Area Operations Manager, with the goal of demonstrating top customer care, maintaining the fleet of campervans in neat conditions, and showing accountability of each important instance that need to be led to ensure flawlessly functioning of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;


• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repairing need;


• Assist in Training, supervising, and coaching your team;


• Booking activities control, manage stock, local suppliers and cleaning services;


• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;


• Preparing and cleaning our campervans;


• Assisting in reselling campervans, preparing and showing them to prospective buyers.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;


• You have great communication skills and feel comfortable speaking directly with customers;


• You’re eligible to work in Australia, have a valid driver’s license and feel confident enough to drive a campervan (mandatory);


• You’re available to work weekends and national holidays;


• You’re a responsible person who takes their work seriously and can be relied upon;


• You’re well-organized and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;


• Career development opportunities;


• Continuous training and coaching to develop the skills that matter to you;


• Compensation package that includes Performance and Referral Bonuses;


• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Are you ready to Go Indie?