Senior Rental Service Agent

Indie Campers; Cairns Regional; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Free Road Trips

Career development

Training and coaching

Job summary

Indie Campers in Cairns is seeking a customer-focused depot assistant to uphold top service for guests and ensure campervans are kept in excellent condition. You will report to the APAC Area Operations Manager, support check-ins/outs, fleet maintenance, and help lead a small team.

Applicants should enjoy travel, communicate well, be able to drive a campervan, and be available on weekends and public holidays. Australian work eligibility applies.

Qualifications

• Experience in Tourism, Hospitality, Retail or Rent-a-car desirable.
• Great communication skills, comfortable speaking with customers.
• Eligible to work in Australia, valid driver's license, able to drive a campervan (mandatory).
• Available to work weekends and national holidays.
• Responsible, well-organized and good at solving problems.

Responsibilities

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Taking care of the fleet, logistics, and ensuring campervans are maintained in top condition;
• Assist in training, supervising, and coaching your team;
• Booking activities control, manage stock, local suppliers and cleaning services;
• Handle complaints, emergencies, and any local issue to ensure operations run smoothly;
• Preparing and cleaning our campervans;
• Assisting in reselling campervans, showing them to prospective buyers.

Job description

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for people with an outstanding customer service passion for our depot in Cairns. You’ll be the face of a role model for our company, reporting directly to the APAC Area Operations Manager, with the goal of demonstrating top customer care, maintaining the fleet of campervans in neat conditions, and showing accountability of each important instance that need to be led to ensure flawlessly functioning of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repairing need;
• Assist in Training, supervising, and coaching your team;
• Booking activities control, manage stock, local suppliers and cleaning services;
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Preparing and cleaning our campervans;
• Assisting in reselling campervans, preparing and showing them to prospective buyers.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You have great communication skills and feel comfortable speaking directly with customers;
• You’re eligible to work in Australia, have a valid driver's license and feel confident enough to drive a campervan (mandatory);
• You’re available to work weekends and national holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organized and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Are you ready to Go Indie?