Rental Sales Agent

Europcar Mobility Group; Darwin; Hybrid; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Training and development

Employee discounts

Job summary

Europcar Mobility Group is hiring a Sales & Customer Service Officer in Darwin on a casual basis. You will greet customers, process rentals, upsell services, and maintain vehicle readiness while delivering exceptional service and building loyal customer relationships.

The role requires sales and customer service experience, strong communication skills, and the ability to work in a fast-paced environment, including weekends and public holidays.

Qualifications

• Experience in sales, customer service or retail.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Able to use computer systems and technology.

Responsibilities

• Greet and assist customers in renting vehicles based on preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address inquiries and concerns promptly with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods and note damages.
• Maintain knowledge of current promotions, services and products to support sales.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.

Skills

Sales

Customer service

Retail

Communication

Upselling

Job description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Darwin Airport & City team on a casual basis!## **Why join Europcar?*** Competitive hourly rate + casual loadings + uncapped incentives* Boost your income with our performance-based incentive program* Ongoing training and career development opportunities* Global brand opportunities across AU/NZ and beyond* Proudly ranked in the Top 30 of the 2025 GoodCompany Awards* Access same-day pay through our financial wellbeing partner* Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)* 24/7 wellbeing support via EAP and the Calm App**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles## **To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays* Valid Australian driver's license with a clean driving record* Full working rights in Australia (current and ongoing)* A positive, proactive and team-oriented attitude!