Conseiller Commercial

Europcar; Darwin; Hybrid; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Competitive pay

Casual loadings

Uncapped incentives

Training & development

Employee discounts

Wellbeing support

Job summary

Europcar Darwin is seeking a casual Sales & Customer Service Officer to join the Airport & City team. This role focuses on greeting customers, processing rental agreements, upselling add-ons, and delivering standout service in a fast-paced environment.

You will build customer relationships, meet sales goals, inspect vehicles, and maintain up-to-date knowledge of promotions and services. A positive, proactive, team-oriented attitude is essential for success.

Qualifications

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Confident using computer systems and technology
• Ability to work in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Full working rights in Australia
• A positive, proactive and team-oriented attitude

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service-first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

Skills

Sales experience

Customer service

Retail experience

Job description

## **Job Description**Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Darwin Airport & City team on a casual basis!## **Why join Europcar?*** Competitive hourly rate + casual loadings + uncapped incentives* Boost your income with our performance-based incentive program* Ongoing training and career development opportunities* Global brand opportunities across AU/NZ and beyond* Proudly ranked in the Top 30 of the 2025 GoodCompany Awards* Access same-day pay through our financial wellbeing partner* Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)* 24/7 wellbeing support via EAP and the Calm App**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles## **To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays* Valid Australian driver's license with a clean driving record* Full working rights in Australia (current and ongoing)* A positive, proactive and team-oriented attitude!