Rental Operations Agent / Customer Service Representative

Avis Budget Car Rental LLC; Adelaide; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive rate

Performance bonuses

Employee discounts on car rental

Full training provided

Wellbeing programme

EAP support

Job summary

Avis Budget Group at Adelaide Airport area is seeking a Rental Operations Agent for a casual, ongoing role. You’ll interact with customers at the counter, market products and services, and handle bookings while also assisting with vehicle cleaning and inspections.

The role offers full training, a supportive culture, and opportunities for internal growth within our global organisation. A great fit for customer-focused individuals seeking flexibility and variety.

Qualifications

• Full and valid driver’s licence required.
• Experience in retail, hospitality, customer service or similar roles is preferred.
• Ability to maintain high service levels in a busy environment.
• Comfortable using computer systems to input rental information.

Responsibilities

• Interact with customers face to face, promoting the Avis Budget Group brand.
• Complete rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles to company standards.
• Inspect vehicles for damages from previous rentals.

Skills

Driver's license

Customer service

Retail experience

Fast-paced environment

Job description

Working for our world-famous Car Rental brand based at Adelaide Airport area in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.

• Casual ongoing role
• Full training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large, stable global organisation
• Opportunity to grow and move internally within our business

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of our vehicles according to company standards.
• Inspecting vehicles for any damages that occurred during the previous rentals.

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a casual position that requires a minimum availability of 4 days per week (as this is an ongoing role, we couldn’t consider Working Holiday visa holders at this stage)
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer serviceAbility to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings +performance Bonuses
• Employee discounts oncar rentalacross Avis Budget Group
• Full training providedto help you achieve your goals & reach your potential
• Wellbeing programmeincluding discounted life insuranceoptions +discounted health cover+superannuationoptions
• Employee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Adelaide

South Australia

Australia