Rental Coordinator.

United Forklift and Access Solutions; Mackay Regional; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

5 weeks leave

9-day fortnight

Career growth

United Rewards

Onsite parking

Job summary

United Forklift and Access Solutions in Mackay is seeking a motivated Rental Coordinator for a 12-month fixed-term maternity leave cover. You will support the day-to-day rental department operations, coordinating equipment availability, hire administration, transport arrangements and customer communication from our Mackay branch.

Collaborating with rental, workshop and sales teams, you’ll ensure equipment is available, maintained and delivered on time while delivering outstanding service.

Qualifications

• Strong ability to prioritise tasks in a fast-paced environment.
• Confident with using standard Microsoft Office applications.
• Motivated with a willingness to learn and develop new skills.
• Excellent written and verbal communication across all levels of the business.
• Well-presented, organised and professional in approach.
• Team player with a positive, can-do attitude.

Responsibilities

• Manage on-hire and off-hire processes to ensure a smooth rental experience.
• Ensure rental machines are available, prepared, and ready for transport.
• Review transport and sub-hire invoices per internal processes.
• Maintain and update the rental availability report for accurate visibility.
• Monitor transport activity to optimise efficiency and cost.
• Coordinate with workshop and sales to meet equipment requirements.
• Respond to enquiries and assist in growing the customer base.
• Liaise with sales regarding upcoming equipment requirements and rental demand.
• Conduct regular stock takes of hire machines to ensure accurate records.

Skills

Prioritisation

MS Office

Communication

Teamwork

Organised

Willingness to learn

Customer service

Tools

Microsoft Office Suite

Job description

We are looking for a motivated and organised Rental Coordinator to join our Mackay branch on a 12-month fixed-term contract covering maternity leave, with the potential for ongoing opportunities. This role is responsible for supporting the efficient day-to-day operation of the rental department by coordinating equipment availability, hire administration, transport arrangements and customer communication. You will play a key role in ensuring our customers receive seamless forklift and access equipment rental solutions while supporting the overall success of the branch.

Working closely with the rental, workshop and sales teams, you will help ensure equipment is available, maintained and delivered on time while providing outstanding service to our customers.

In return, you’ll enjoy great benefits , including 5 weeks of leave* and the option of a flexible 9-day fortnight. If you thrive in a team setting and enjoy a dynamic workplace, we’d love to hear from you!

Key Responsibilities.

In this role you will be responsible for the following.

• Manage on-hire and off-hire processes in line with customer requirements and company procedures to ensure a smooth rental experience.
• Ensure rental machines are available, prepared, and ready for timely transport to meet operational and customer needs.
• Check, review, and authorise transport and sub-hire invoices in accordance with internal processes.
• Maintain and update the rental availability report to ensure accurate visibility of equipment status.
• Monitor transport activity to ensure cost-effective operations and identify opportunities for improved efficiency.
• Review and optimise transport strategies to deliver timely and cost-efficient solutions for equipment movement.
• Support the growth of the rental fleet by responding to office-based enquiries and assisting in building the customer base.
• Coordinate workshop priorities in collaboration with workshop supervisors to meet both company and customer requirements.
• Liaise with sales representatives regarding upcoming equipment requirements and rental demand.
• Conduct regular stock takes of hire machines to ensure accurate inventory records and availability tracking.

Qualifications and Experience.

The successful candidate will ideally have the following qualifications and experience.

• Strong ability to prioritise tasks and manage multiple responsibilities in a fast-paced environment.
• Computer literate with confidence using systems and standard Microsoft Office applications.
• Motivated with a strong willingness to learn and develop new skills.
• Excellent written and verbal communication skills with the ability to engage across all levels of the business.
• Well-presented, organised, and professional in approach at all times.
• Strong team player with a positive attitude and a consistent “can-do” approach.
• Ability to communicate effectively with internal teams, customers, and external stakeholders.

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

• 5 days anniversary leave on top of your 4 weeks.
• Flexibility to work with a monthly day off or a 9-day fortnight if you choose.
• Career Growth: Training, development, and opportunities to advance.
• Great Perks: United Rewards = employee discounts you’ll actually use.
• Strong & Stable: Be part of a national company with a proven track record.

This means more time to focus on the things that make you happy, or as we like to say, More time for U!

Other benefits.

You will also enjoy the following benefits.

• Access to United Rewards program.
• Access to our Employee Assistance Program (EAP).
• Employee referral program.
• Annual salary reviews.
• United uniforms.
• Onsite parking.

100% Australian Owned.

United is proud to be a family-owned Australian company.

National Footprint.

We have United branches located in every state and territory and growing.

Work Flexibility.

Choose to work a standard week, a 9-day fortnight or have a monthly day off.

5 Weeks Leave.

Earn an extra 5 days anniversary leave each year on top of your annual leave.