Remote Workday Payroll Consultant (Australia)

Intecrowd Llc; Toowoomba Regional; À distance; AUD 80 000 - 105 000; Plein temps

Résumé du poste

Employment Hero is a remote-first company delivering an all-in-one Employment Operating System that combines hiring, HR, payroll and benefits. The Customer Care Consultant will support customers post-implementation, troubleshoot issues, and ensure success across Australia, using Zendesk and Salesforce to manage tickets and SLAs.

The role emphasizes a proactive, empathetic approach in a high-velocity, remote environment, with collaboration across product and support teams to deliver best-practice

Qualifications

• Relevant Australian Payroll or Financial Services industry experience.
• Prior exposure to customer experience within a SaaS environment.
• Experience setting up, implementing and/or administering payroll, HR or Recruitment systems (EH Payroll, KeyPay or QuickBooks Payroll a plus).
• Confident using AI tools (ChatGPT, Gemini, CoPilot, Claude, etc.) in daily work.
• Exposure to fluid, high change and high velocity environments.
• Empathetic approach that puts customers first.
• Strong problem solving with a thorough, structured method.

Responsabilités

• Gather information from customers and ensure continued support after implementing the Employment Hero product.
• Resolve customer tickets efficiently and effectively.
• Interact with customers across channels (email, chat, phone, screen share) to understand workflows and how the platform can support them.
• Escalate issues to the appropriate teams and collaborate with product/support to resolve.
• Utilize Zendesk, Salesforce and internal tools to maintain records and references per SLAs.
• Contribute to process improvements and education for customers.

Connaissances

Payroll experience

SaaS customer experience

HR/payroll systems

AI tools proficiency

Empathy & coaching

Problem solving

Outils

Zendesk

Salesforce

Description du poste

Employment Hero is a remote-first company delivering an all-in-one Employment Operating System that combines hiring, HR, payroll and benefits. The Customer Care Consultant will support customers post-implementation, troubleshoot issues, and ensure success across Australia, using Zendesk and Salesforce to manage tickets and SLAs.

The role emphasizes a proactive, empathetic approach in a high-velocity, remote environment, with collaboration across product and support teams to deliver best-practice