Work From Home Travel Support Associate

Kim Luxe Travel; Adelaide; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Access to travel-related perks

Industry discounts

Job summary

Kim Luxe Travel is seeking a Work From Home Travel Support Associate to assist travelers during planning and preparation of trips. In this remote role, you will provide guidance, answer inquiries, and help ensure clients have a smooth experience before and during travel.

You will communicate with clients by email, phone, and messaging, review plans, share destination details and guidelines, and follow up before departure.

Qualifications

• Strong communication and customer service skills.
• Customer support or hospitality experience is helpful but not required.
• Organized with strong attention to detail.
• Comfortable using online systems and digital tools.
• Interest in travel and helping others plan successful trips.

Responsibilities

• Communicate with clients through email, phone, and messaging platforms to provide support and travel guidance.
• Review travel plans and help confirm important trip details with clients.
• Provide clear information about destinations, travel guidelines, and company procedures.
• Follow up with travelers before departure to ensure they are prepared for their trip.
• Address questions or concerns professionally and escalate more complex issues when needed.

Skills

Strong communication

Customer service

Organized

Digital tools

Tools

Online systems

Job description

About the job Work From Home Travel Support Associate

We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you will provide helpful guidance, support travel-related inquiries, and help ensure clients have a smooth and positive experience before and during their travels.

Key Responsibilities

Communicate with clients through email, phone, and messaging platforms to provide support and travel guidance

Review travel plans and help confirm important trip details with clients

Provide clear information about destinations, travel guidelines, and company procedures

Follow up with travelers before departure to ensure they are prepared for their trip

Address questions or concerns professionally and escalate more complex issues when needed

Ideal Candidate

Strong communication and customer service skills

Customer support or hospitality experience is helpful but not required

Organized with strong attention to detail

Comfortable using online systems and digital tools

Interest in travel and helping others plan successful trips

Fully remote role with flexible scheduling options

Training and ongoing support provided

Opportunities for growth within the travel industry

Access to travel-related perks and industry discounts

Supportive and collaborative team environment