Remote Travel Concierge — Luxury Journeys & Support

Intercontinental Hotels & Resorts; Queensland; Remote; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Fully remote flexibility

Exclusive travel perks

Professional development

Community culture

Job summary

Intercontinental Hotels & Resorts is seeking a Remote Travel Consultant to support clients from their first travel idea through to safe return home, delivering seamless, professional service and attentive problem solving across bookings and inquiries.

Alma Aventurera prides itself on trust, consistency and heart, and the role offers fully remote flexibility, exclusive travel perks, ongoing development and a community that shares a passion for memorable journeys.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• Ability to work remotely and manage multiple inquiries.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Communication skills

Customer service

Travel knowledge

Job description

Intercontinental Hotels & Resorts is seeking a Remote Travel Consultant to support clients from their first travel idea through to safe return home, delivering seamless, professional service and attentive problem solving across bookings and inquiries.

Alma Aventurera prides itself on trust, consistency and heart, and the role offers fully remote flexibility, exclusive travel perks, ongoing development and a community that shares a passion for memorable journeys.