Remote Travel Client Support Specialist

Kopp Travels; Gold Coast City; Remote; AUD 56,000 - 92,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and discounts

Ongoing training and support

Job summary

A travel agency is seeking a reliable Travel Client Support Specialist to assist clients throughout their travel journey. This remote role offers flexible scheduling and involves responding to inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates will have strong communication skills and a passion for customer service. The position also provides opportunities for growth and travel perks, fostering a supportive team environment where ongoing training is offered.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience is a plus.
• Dependable and detail-oriented.
• Comfortable using technology and learning new systems.
• Passionate about travel and helping others.

Responsibilities

• Respond to client inquiries via various channels.
• Assist with travel bookings and changes.
• Provide accurate information about travel details.
• Follow up to confirm client satisfaction.
• Handle questions with empathy and professionalism.

Skills

Written communication skills

Verbal communication skills

Customer service skills

Organizational skills

Problem-solving skills

Job description

A travel agency is seeking a reliable Travel Client Support Specialist to assist clients throughout their travel journey. This remote role offers flexible scheduling and involves responding to inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates will have strong communication skills and a passion for customer service. The position also provides opportunities for growth and travel perks, fostering a supportive team environment where ongoing training is offered.