Remote Travel Assistant & Coordinator

Arcue Pty Ltd; Gold Coast City; Remote; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities within

Job summary

Arcue Pty Ltd is seeking a Remote Travel Assistance Coordinator to deliver exceptional client support before, during, and after trips. This role helps ensure stress-free journeys and top-tier service in a remote setting.

You will handle inquiries, adjust itineraries, manage bookings, and provide guidance on travel requirements. The position offers work-from-home flexibility, flexible hours, mentorship, and growth opportunities within the company.

Qualifications

• Customer-first mindset and excellent communication skills.
• Experience in customer support, hospitality, or tourism is preferred.
• Ability to multitask and stay organized while handling multiple bookings.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Skills

Customer service

Strong communication

Organizational skills

Hospitality experience

Digital booking tools

Tools

Booking systems

Job description

Arcue Pty Ltd is seeking a Remote Travel Assistance Coordinator to deliver exceptional client support before, during, and after trips. This role helps ensure stress-free journeys and top-tier service in a remote setting.

You will handle inquiries, adjust itineraries, manage bookings, and provide guidance on travel requirements. The position offers work-from-home flexibility, flexible hours, mentorship, and growth opportunities within the company.