Remote Tourism Contact Centre Consultant

Belgravia Group; Sydney; Remote; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Travel-related perks and discounts

Job summary

Belgravia Group is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

Ideal candidates have strong customer service skills, are highly organized, and comfortable working independently.

Qualifications

• Excellent written and verbal communication skills in English.
• Experience in customer service (travel, hospitality or support preferred).
• Able to learn new systems and booking platforms quickly.

Responsibilities

• Provide remote client support via email, phone, and messaging platforms.
• Assist travelers with itineraries, changes, and special requests.
• Communicate travel requirements and agency processes clearly.
• Monitor upcoming trips and proactively contact clients.
• Resolve issues to maintain high customer satisfaction.

Skills

Clear communication

Customer service

Travel domain interest

Job description

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We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment. Key Responsibilities Support clients remotely via email, phone, and messaging platforms Respond to travel-related inquiries in a timely, professional manner Assist with itinerary changes, cancellations, updates, and special requests Provide clear information on destinations, travel requirements, and agency processes Monitor upcoming trips and proactively communicate with clients as needed Resolve issues efficiently while maintaining a high level of customer satisfaction Ideal Candidate Strong written and verbal communication skills Customer service experience (travel, hospitality, or support roles preferred) Highly organized, dependable, and detail-oriented Comfortable working independently in a fully remote role Able to learn new systems, booking platforms, and digital tools quickly Passionate about travel and delivering excellent client support What We Offer Fully remote position Flexible scheduling options Comprehensive training and ongoing support Growth opportunities within a travel-focused company Access to travel-related perks and industry discounts Supportive and collaborative remote team environment

Launch your sales career with an industry leader

Base hourly rate plus bonus

Flexibility in hours worked

Work from home or the office

Are you looking for an opportunity to launch your career or looking for a career change? Sales roles are central to our clients’ success and are interesting and challenging roles in