Customer Service Specialist - Permanent

Hunter Douglas, Inc.; North Lismore; Remote; AUD 34.000 - 48.000; Vollzeit

Benefits dieser Stelle

Fully remote

Flexible hours

Training & support

Growth opportunities

Travel discounts

Remote team environment

Zusammenfassung

Hunter Douglas, Inc. seeks a Remote Client Support Representative – Travel to assist clients throughout their travel journey.

In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during and after their trips to ensure a smooth and positive experience. The ideal candidate has strong written and verbal communication skills, customer service experience (travel or hospitality preferred), is highly organized, and comfortable working

Qualifikationen

• Strong written and verbal communication skills.
• Customer service experience preferred (travel, hospitality, or support roles).
• Highly organized, dependable, and detail-oriented.

Aufgaben

• Provide support via email, chat, and phone.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Share information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining a high level of customer satisfaction.
• Keep accurate records of client interactions.

Kenntnisse

Written & verbal comms

Customer service experience

Organized

Remote work independence

Travel interest

Tools

Booking platforms

CRM systems

Jobbeschreibung

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Remote Client Support Representative

Posted 9 days ago

Job Description

Position Description

Job Description

We are looking for a motivated and detail oriented individual to join our remote team. In this role, you will assist clients with coordination, updates, and general support, helping ensure as smooth and positive experience - especially for those preparing for upcoming trips and experiences.

Key Responsibilities

• Provide support via email, chat, and phone
• Assist with updates, changes and general client inquiries.
• Share helpful information related to upcoming plans and arrangements.
• Follow up with clients prior to departure to ensure they feel prepared
• Resolve concerns while maintaining a positive experience
• Keep accurate records of client interactions

Ideal Candidate

• Strong communication and people skills
• Customer service experience is a plus
• Organized and dependable
• Comfortable working remotely and managing tasks independently
• Interest in travel, hospitality, or client experience preferred.

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment. Key Responsibilities Support clients remotely via email, phone, and messaging platforms Respond to travel-related inquiries in a timely, professional manner Assist with itinerary changes, cancellations, updates, and special requests Provide clear information on destinations, travel requirements, and agency processes Monitor upcoming trips and proactively communicate with clients as needed Resolve issues efficiently while maintaining a high level of customer satisfaction Ideal Candidate Strong written and verbal communication skills Customer service experience (travel, hospitality, or support roles preferred) Highly organized, dependable, and detail-oriented Comfortable working independently in a fully remote role Able to learn new systems, booking platforms, and digital tools quickly Passionate about travel and delivering excellent client support What We Offer Fully remote position Flexible scheduling options Comprehensive training and ongoing support Growth opportunities within a travel-focused company Access to travel-related perks and industry discounts Supportive and collaborative remote team environment

Launch your sales career with an industry leader

Base hourly rate plus bonus

Flexibility in hours worked

Work from home or the office

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