Remote Travel Consultant/Agent
Location: Remote.
We are currently offering an amazing opportunity to those with an entrepreneurial mindset. If you have great enthusiasm for the Travel and Tourism industry, are positive, hard-working, and motivated to succeed, then we would like to talk to you! As a Remote Travel Consultant/Agent, you will work directly with your clients, and various vendors and suppliers for the purpose of creating custom vacation packages.
Key Responsibilities
- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
- Support travelers with booking updates, modifications, cancellations, and special requests.
- Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
- Follow up to confirm trip details and gather feedback post-travel.
- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
- Prepare, plan and execute travel itineraries including but not limited to airline, car rental, cruises, resorts & hotels, amusement parks, concert & sporting event tickets, and other tours & activities.
- Process payments on behalf of your clients to secure reservations.
- Maintain relationships with industry specific vendors and suppliers.
- Attend ongoing trainings to maintain and increase knowledge within the industry.
- Provide superior customer service to clients.
- Provide details to clients regarding any required travel documents such as passports or visas.
Skills and Requirements
- Complete required certification program in a timely manner.
- Complete and maintain agent registrations with vendors and suppliers.
- Laptop, Computer, or Smart Phone with reliable internet access is required.
- Ability to manage your time effectively and stay organized.
- Strong verbal and written communication skills.
- Personal travel experience is an advantage, but not a requirement.
- Previous experience in hospitality and/or sales is an advantage, but not a requirement.
- Must be 18 years of age and be authorized to work in the US.
- Credentials, E & O Insurance (Required by law), Licensing, and Certifications.
- Receive discounts and travel perks.
- Participate in FAM Trips available only to licensed agents.
- Free ongoing vendor and company trainings.
- Options to specialize in specific destinations and/or niches within the travel industry.
Benefits
- Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional development through ongoing training, mentorship, and team support.
- Community culture where passion for travel, connection, and meaningful memories drives everything we do.
- Guaranteed earnings for your first six months – Providing financial security whilst you establish your own database of curated clientele.
- Uncapped earnings with a base wage + commissions – Currently annual average earnings of $110,000 OTE including super across the brand.
- Luxury travel industry perks – There's no better way to recommend premium product than by having experienced it first-hand. Get ready to be invited to try premium air, cruise and land product for yourself. In this calendar year alone 40% of staff have taken an educational trip.
- Quality time with clients – as a Travel Associates consultant we don’t service a queue, we meet with our clients at a mutually agreed time in exquisitely designed business locations. We learn about them and form lasting connections to create a travel partnership that is ongoing and repeated.
- Autonomy, freedom and flexibility – You know how you work best and what it takes to be a success. As a Travel Advisor for Travel Associates, you run your day and your client relationships to suit your own unique style. Travel Associates are open to flexibility with work arrangements including part-time and full-time employment.
- Surround yourself with the best in the business – Our people are at the top end of the industry. They have admirable knowledge and a comprehensive repertoire of skill, with staff retention at 96% and an average tenure of 15 years in industry.
- Travel discounts – as a part of Flight Centre Travel Group, travel consultants are extended travel discounts including for family & friends.
- Reward & recognition – Sales incentives, and out of this world global recognition holidays.
What We’re Looking For
- Strong written and verbal communication skills.
- Experience in customer service—ideally in travel, tourism, or hospitality.
- High attention to detail with strong organizational and follow-through habits.
- Tech-savvy and quick to adapt to new systems and booking tools.
- A genuine love for travel and helping others design unforgettable journeys.