Remote Security Advisor, Falcon Complete

CrowdStrike Inc.; Australia; Remote; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Compensation & equity

Wellness programs

Vacation & holidays

Parental leave

Professional development

Employee networks

Office culture

Great Place to Work

Job summary

CrowdStrike Inc. in Australia is seeking a Falcon Complete Security Advisor to guide customers toward secure outcomes within the Falcon Complete program.

You will apply a blend of technical security expertise and strong customer management to help clients stop breaches. Responsibilities include assessing environments, delivering remediation guidance, creating service reports, and coordinating with CrowdStrike teams to resolve issues while maintaining SLAs.

Qualifications

• 3+ years in a cybersecurity-focused role.
• Strong customer empathy and ability to guide customers toward desired outcomes.
• Excellent customer-facing communication skills.
• Ability to partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and macOS.
• Experience or knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

Responsibilities

• Assess customer Falcon environment and align with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Skills

Cybersecurity experience

Customer empathy

Communication skills

Cross-team collaboration

Operating systems: Windows/Linux/macOS

Threat detection

Bachelor's degree

Education

Bachelor's degree in Technology and/or Cybersecurity

Job description

CrowdStrike Inc. in Australia is seeking a Falcon Complete Security Advisor to guide customers toward secure outcomes within the Falcon Complete program.

You will apply a blend of technical security expertise and strong customer management to help clients stop breaches. Responsibilities include assessing environments, delivering remediation guidance, creating service reports, and coordinating with CrowdStrike teams to resolve issues while maintaining SLAs.