Remote Retention Manager: Safeguard Revenue & Renewals

C T Corporation System (DE); Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Working Arrangement

Learning and Development opportunities

Health and wellness programs

Parental leave benefits

Global organization experience

Job summary

Wolters Kluwer Australia is seeking a commercially minded Retention Manager to strengthen customer retention, protect recurring revenue and deepen relationships across our customer portfolio. You will own retention strategy and execution, identify churn risks and collaborate with Sales and Customer Success to drive renewal outcomes.

The role combines customer engagement, commercial negotiation and data-driven account management to ensure customers recognise ongoing value from Wolters Kluwer

Qualifications

• Proven experience in Customer Success, Account Management, Renewals or Retention in B2B SaaS.
• Strong experience managing retention and renewal conversations.
• Commercial capability including negotiating contracts to protect recurring revenue.
• Ability to identify customer risk and develop retention strategies.
• Excellent communication and stakeholder management skills.
• Experience using data to prioritize accounts and drive action.

Responsibilities

• Own retention outcomes across assigned portfolio.
• Identify churn risk and develop targeted retention plans.
• Lead renewal and save conversations with key customer stakeholders.
• Develop recovery plans for at-risk customers.
• Collaborate with Sales, Customer Success, Product, Support and Finance to improve retention.

Skills

Customer Success

Account Management

Renewals

Churn analysis

Negotiation

Stakeholder mgmt

Data-driven insights

Tools

CRM systems

Job description

Wolters Kluwer Australia is seeking a commercially minded Retention Manager to strengthen customer retention, protect recurring revenue and deepen relationships across our customer portfolio. You will own retention strategy and execution, identify churn risks and collaborate with Sales and Customer Success to drive renewal outcomes.

The role combines customer engagement, commercial negotiation and data-driven account management to ensure customers recognise ongoing value from Wolters Kluwer