Remote NDIS Support Coordinator – Central Coast

Caring Arms; Gosford; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Mileage reimbursement

Autonomy to manage your own caseload

Work phone and laptop

NDIS training & professional dev

Job summary

Caring Arms Australia is seeking an experienced NDIS Support Coordinator (Coordinator of Supports) based in the Central Coast region. You will work with participants to understand their plans, coordinate supports and navigate funding to achieve meaningful goals.

Primarily work-from-home role with occasional Wyong office days; you will manage a caseload, advocate for participants and build relationships with families, providers and professionals.

Qualifications

• Minimum 1 year, preferably 2+ years’ experience in NDIS Support Coordination or closely related role.
• Diploma or TAFE qualification in Community Services, Disability, Social Work or allied health or related field.
• Strong working knowledge of NDIS plans, funding, budgets, plan implementation and participant choice and control.
• Experience independently managing a Support Coordination caseload, including plan utilisation, reviews and changing participant needs.
• Confidence supporting participants with complex disability and psychosocial support needs.
• Strong skills in provider coordination, problem solving, stakeholder engagement, case notes and NDIS reporting.
• Current NDIS Worker Screening Check, Working With Children Check, National Police Check, NDIS Worker Orientation Module completion, driver’s license and reliable vehicle.

Responsibilities

• Manage a caseload of NDIS participants, including those with complex or changing support needs.
• Help participants understand and make effective use of their NDIS plans, budgets and available supports.
• Identify participant needs, goals and service gaps through regular discussions with participants, families and key stakeholders.
• Connect participants with suitable NDIS-funded, mainstream and community services across disability, health, housing, employment and social supports.
• Coordinate with providers, families, allied health professionals and stakeholders to keep supports working effectively.
• Monitor plan utilisation, participant progress, service delivery and emerging risks, and respond when circumstances change.
• Advocate for participants and help resolve service issues, barriers or breakdowns where required.
• Maintain accurate case notes, participant records and reports in line with NDIS and organisational requirements.

Skills

NDIS plans knowledge

Caseload management

Stakeholder engagement

Problem solving

NDIS reporting

Provider coordination

Education

Diploma or TAFE qualification in Community Services or related field

Tools

NDIS case management software

Job description

Caring Arms Australia is seeking an experienced NDIS Support Coordinator (Coordinator of Supports) based in the Central Coast region. You will work with participants to understand their plans, coordinate supports and navigate funding to achieve meaningful goals.

Primarily work-from-home role with occasional Wyong office days; you will manage a caseload, advocate for participants and build relationships with families, providers and professionals.