Remote Menu Implementation Specialist

Toast, Inc.; Sydney; Remote; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid/Remote-friendly culture

Job summary

Toast is seeking a Menu Onboarding Consultant to work with restaurant owners through the Go-Live and ongoing success phases. You’ll partner with Onboarding Managers to create and review menu configurations, ensuring a smooth implementation and high-quality customer experience.

This role emphasizes autonomous work and meeting monthly activation goals. Based in Australia or nearby, the role is remote, with potential regional coordination across Sydney, Melbourne or Brisbane.

Qualifications

• 1 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

Responsibilities

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and build out onboarding plans that will produce a high-quality implementation experience within the timeline and budget.
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast, including management of labor and food costs, table turnover time, and guest relationships.
• Responsible for consulting with clients to determine configuration needs prior to go-live and communicating any unique needs to the project resources.
• Perform onboarding configurations remotely while documenting the go-live process, observing Toast best practices, as well as document any deviations from best practices that were identified during the design phase of the project.
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.

Skills

Customer relationships

Independent work

Goal achievement

Communication

SaaS industry experience

Training experience

POS software

Salesforce CRM

Tools

POS software

Salesforce CRM

Job description

Toast is seeking a Menu Onboarding Consultant to work with restaurant owners through the Go-Live and ongoing success phases. You’ll partner with Onboarding Managers to create and review menu configurations, ensuring a smooth implementation and high-quality customer experience.

This role emphasizes autonomous work and meeting monthly activation goals. Based in Australia or nearby, the role is remote, with potential regional coordination across Sydney, Melbourne or Brisbane.