Remote Luxury Client Experience Specialist

LVMH; Sydney; Remote; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Commission structure

Access to Louis Vuitton collections

Training programs and career dev

Job summary

Louis Vuitton is seeking a Client Service Advisor to deliver exceptional remote client experiences across Australia. This casual role centers on connecting with discerning clients via phone, email and live chat, sharing the Maison’s heritage and product knowledge.

You will build lasting relationships, navigate multiple systems, and contribute to a collaborative Client Service Center while achieving KPIs in a premium retail, luxury hospitality context.

Qualifications

• Premium luxury service experience or high-touch customer environments.
• Strong verbal and written communication across phone, email and chat.
• Ability to navigate multiple systems while maintaining a seamless client experience.

Responsibilities

• Cultivate enduring relationships with clients via phone, email and live chat in a remote setting.
• Articulate Louis Vuitton heritage and product knowledge to clients.
• Guide clients through the product universe to enrich their personal collections and brand loyalty.
• Contribute to a positive, collaborative Client Service Center and uphold standards of excellence.

Skills

Client-first service

Premium retail exposure

Exceptional communication

Performance focus

Digital confidence

Resilience and collaboration

Job description

Louis Vuitton is seeking a Client Service Advisor to deliver exceptional remote client experiences across Australia. This casual role centers on connecting with discerning clients via phone, email and live chat, sharing the Maison’s heritage and product knowledge.

You will build lasting relationships, navigate multiple systems, and contribute to a collaborative Client Service Center while achieving KPIs in a premium retail, luxury hospitality context.