Remote Korean/English Medical Information Specialist

ProPharma; Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

ProPharma is seeking a Multilingual Medical Information Specialist to provide high-quality medical information for designated clients and products. The role includes handling inquiries via phone, email, and mail, translating documents, and ensuring compliance with SOPs and data privacy regulations.

You will work within a team, maintain accurate records in Enquiry Handling Systems, and contribute to adverse event reporting and quality checks. Hybrid work in Australia is supported.

Qualifications

• A degree in a life science or pharmacy, or equivalent.
• Mother tongue in target language (Korean).
• Fluent in English.
• Strong translation skills.
• Able to work within a team in an open and professional manner.
• Excellent written and oral communication skills and computer literacy.
• Sound planning, prioritising and organisational skills.

Responsibilities

• Provide high-quality medical information enquiry handling service by answering technical questions in respect of designated products in an accurate, confident and professional manner.
• Comply with Working Practices and follow processes documented in Client Instructions/other documentation.
• Ensure tasks are completed within SOP deadlines.
• Recognise adverse events and defective product reports and handle/report per SOPs and WPs.
• Translate English documents into the target language or vice versa and deliver translations either on the phone or in writing.
• Use standard responses to prepare medical information correspondence or liaise with MISS to generate this correspondence.
• Log all enquiries in Enquiry Handling Systems.
• Liaise with Medical Information Assistants to ensure data is saved on file in a timely manner.
• Ensure confidential information or personal data is managed in accordance with Data Privacy regulations.
• Maintain awareness of legal requirements and professional guidelines for medical information in the pharmaceutical industry; QA.
• Maintain quality in all areas, including adverse events and product quality complaints.
• Perform quality checks on adverse events, complaints, and translations.
• Perform additional tasks as delegated by the Manager.
• Comply with ProPharma SOPs and health & safety policies.
• Ensure the Confidentiality Statement in the Contract of Employment is adhered to.

Skills

Fluent English

Korean language proficiency

Strong translation skills

Team player

Excellent communication

Education

Bachelor's degree in life sciences or pharmacy

Job description

ProPharma is seeking a Multilingual Medical Information Specialist to provide high-quality medical information for designated clients and products. The role includes handling inquiries via phone, email, and mail, translating documents, and ensuring compliance with SOPs and data privacy regulations.

You will work within a team, maintain accurate records in Enquiry Handling Systems, and contribute to adverse event reporting and quality checks. Hybrid work in Australia is supported.