Mandarin Medical Information Specialist — Remote Australia

ProPharma; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

ProPharma is seeking a Mandarin-speaking Medical Information Specialist based in Australia to support pharmaceutical clients with medical and safety inquiries in Mandarin and English. You will respond using approved resources, translate between Mandarin and English, and ensure documentation compliance across an international Medical Information team.

The role requires handling inquiries with accuracy, following quality processes, and aligning hours with Mainland China operations.

Qualifications

• Native-level Mandarin proficiency including written Simplified Chinese
• Professional fluency in English enabling accurate translation between English and Mandarin
• Qualification in pharmacy, nursing, life sciences, pharmacology or related healthcare field
• Legal right to work in Australia and ability to work with China Standard Time hours
• Strong attention to detail and good computer/telephone skills

Responsibilities

• Handle medical and safety enquiries from healthcare professionals, patients and other stakeholders by telephone, email and approved digital channels; deliver clear and empathetic responses
• Use approved product information, literature and client resources to provide accurate information in Mandarin and English
• Translate and proofread medical information between English and Mandarin
• Identify, document and escalate adverse events, pregnancy reports and product quality complaints
• Record enquiries and actions in systems; meet deadlines and perform quality checks
• Follow regulatory standards and SOPs; collaborate with colleagues on case resolution and quality improvements

Skills

Mandarin Chinese

English

Communication skills

Attention to detail

Education

Pharmacy, nursing or life sciences qualification

Job description

ProPharma is seeking a Mandarin-speaking Medical Information Specialist based in Australia to support pharmaceutical clients with medical and safety inquiries in Mandarin and English. You will respond using approved resources, translate between Mandarin and English, and ensure documentation compliance across an international Medical Information team.

The role requires handling inquiries with accuracy, following quality processes, and aligning hours with Mainland China operations.