Remote Holiday Planner & Travel Concierge

Labrulez; Melbourne; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training & mentorship

Team culture

Travel education access

Industry perks

Job summary

Labrulez is seeking a Holiday Specialist to design customized holiday experiences that match each client’s preferences and goals. This fully remote role focuses on understanding client visions, recommending destinations, accommodations, and activities, and coordinating bookings.

You’ll communicate across email, phone, and messaging, provide ongoing support, and stay up to date on seasonal destinations and promotions to ensure memorable journeys for every traveler.

Qualifications

• Excellent communication and client service skills.
• Strong attention to detail and organization.
• Self‑motivated and comfortable working remotely.
• Passion for travel, holidays, and creating memorable experiences.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Remote work

Travel passion

Tools

Booking tools

Job description

Labrulez is seeking a Holiday Specialist to design customized holiday experiences that match each client’s preferences and goals. This fully remote role focuses on understanding client visions, recommending destinations, accommodations, and activities, and coordinating bookings.

You’ll communicate across email, phone, and messaging, provide ongoing support, and stay up to date on seasonal destinations and promotions to ensure memorable journeys for every traveler.