Lab Sample Receipt Specialist

Labrulez; Melbourne; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training & mentorship

Team culture

Travel education access

Industry perks

Job summary

Labrulez is seeking a Holiday Specialist to design customized holiday experiences that match each client’s preferences and goals. This fully remote role focuses on understanding client visions, recommending destinations, accommodations, and activities, and coordinating bookings.

You’ll communicate across email, phone, and messaging, provide ongoing support, and stay up to date on seasonal destinations and promotions to ensure memorable journeys for every traveler.

Qualifications

• Excellent communication and client service skills.
• Strong attention to detail and organization.
• Self‑motivated and comfortable working remotely.
• Passion for travel, holidays, and creating memorable experiences.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Remote work

Travel passion

Tools

Booking tools

Job description

Holiday Specialist (Remote)

About the Role: As a Holiday Specialist, you’ll design customized holiday experiences that match each client’s preferences and goals.

Responsibilities:

• Consult with clients to understand their holiday vision and travel needs.
• Recommend destinations, accommodations, and activities.
• Coordinate bookings, itineraries, and travel documentation.
• Stay up to date on seasonal events, promotions, and destinations.
• Provide ongoing support and clear communication throughout the planning process.

Qualifications:

• Excellent communication and client service skills.
• Strong attention to detail and organization.
• Self‑motivated and comfortable working remotely.
• Passion for travel, holidays, and creating memorable experiences.

What We Offer:

• Comprehensive training and mentorship for new team members.
• Supportive, collaborative team culture.
• Access to travel education, holiday supplier resources, and exclusive industry perks.

Key Responsibilities:

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits:

• Fully remote flexibility – work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For:

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.